Alessandro Augusto

* 16 years working in a global service desk team (24/7) with End users and Infrastructure support in English ( 1st & 2nd level) via ticket system, telephone and Livechat * Infrastructure: Windows Servers administration; Active Directory; Power Shell; Exchange; Identity & access management; Security; Networking; Backup * End User Support: Windows 10 & 7; Office 365; OneDrive & Skype for Business * Model follow-the-sun (ITIL) with 24/7 coverage global support for 13.000 users in more than 100 countries

* 10 years teaching computer science university classes such as Algorithms, basic programming languages: C, C++, Python; Internet Languages: HTML, Java Script, CSS; Networking * The classes at the university were at night, from 18:30 to 22:00 which permited me to work during this period as IT Support Analyst during the day (9:00 - 18:00).

* Worked as network administrator and researcher for implementing new remote and security tools during my Master degree

* IT analyst providing telephone support for customers * Webmaster responsible for web tools development and for the company web portal

The state university of Campinas (UNICAMP) is one of the top 3 best universities in Brazil. It is a public university. My master degree in Computer Science was about networking and security, researching and developing administrations tools for large networks

The state university of Londrina (UEL) is also one of the best universities in Brazil. It is also a public university in the southern area of Brazil. The bachelor degree in computer science provides good knowledge in software development, networking, operating systems, databases