An Tran
Angestellt, Customer Service Representative, Checker Software Systems
Abschluss: Postgraduate Diploma, University of Stirling
Tostedt, Deutschland
Über mich
Dedicated Project Manager and Customer Service Representative with a proven track record in leading successful projects and ensuring exceptional customer satisfaction. Adept at navigating complex tasks, managing diverse teams, and fostering positive client relationships. Strong organizational and communication skills coupled with a customercentric mindset. Eager to contribute dynamic leadership and problem-solving abilities to elevate project outcomes and enhance customer experiences.
Werdegang
Berufserfahrung von An Tran
Bis heute 6 Jahre und 4 Monate, seit März 2018
Customer Service Representative
Checker Software Systems
Acting as a project manager for the after-sale service team (around 5 persons) for over 25 projects: - Understand clients needs and concerns whether it’s system bugs or client’s misunderstanding on software functions; Gather comprehensive information - Collaborate with cross-functional teams to ensure customer satisfaction and provide timely solutions - Develop detailed service plans; Regularly assess KPIs and adjust strategies as needed. - Training new team members
8 Monate, Aug. 2017 - März 2018
Project Assistant
Jonckers Translation and Engineering
- Assist Project Manager in driving translation/localization digital userguide for EFI projects in 16 different languages - Proactive guide and assist related teams (engineer, QA, multimedia) and linguists to achieve the best result during the localization process via CAT tools - Regularly monitor client satisfaction and take improvement actions
8 Monate, Okt. 2016 - Mai 2017
Crowdfunding Intern (full-time)
CBM (Christoffel-Blindenmission)
- Develop media for existing crowdfunding platforms to obtain funds for disabled people’s organizations (DPOs) specific programs - Provide clerical and logistical support in upcoming planning workshops, surveys, procurement of services and supplies - Perform oral and written translation as required (English - Vietnamese and vice versa)
8 Monate, März 2016 - Okt. 2016
Program Intern (full-time)
Plan International
- Follow-up Monitoring & Evaluation process for Disaster Risk Management and Climate Change Adaptation project and research activities - Assist with administrative and logistic works, translation, and interpretation
11 Monate, März 2015 - Jan. 2016
Corporate Planning staff
Honda Company Vietnam
- Manage issues related to business operations and authorial agencies - Control any raising crisis and advocate flexible solutions during launching projects or events - Prepare and organize internal and external company meetings with the supervisors from divisions and other motorbike manufacturing companies - Help manage all minutes and provide financial statements for the Board of Directors
Ausbildung von An Tran
1 Jahr und 3 Monate, Sep. 2013 - Nov. 2014
Internation Conflict and Cooperation
University of Stirling
3 Jahre und 10 Monate, Sep. 2009 - Juni 2013
International Relations
Diplomatic Academy of Vietnam
Sprachen
Vietnamese
Muttersprache
Englisch
Fließend
Deutsch
Grundlagen
Japanisch
Grundlagen