Anand Kaley
Bis 2018, Customer Success Manager, Torqus Systems Pvt. Ltd. ( Acquired- Inresto by Dineou)
Pune, Indien
Über mich
With over 7 years of experience in Key Account Management-Customer Success and Managing a Team, have an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Proven success in leadership and organizational development with keen understanding of elements of business. Business stakeholder to understand the custom requirements and planning it with the Product and Tech Team
Werdegang
Berufserfahrung von Anand Kaley
Bis heute 1 Jahr und 11 Monate, seit Juli 2022
Manager- Key Account Management
Bundl Technologies Pvt. Ltd. ( Swiggy)
3 Jahre und 8 Monate, Nov. 2018 - Juni 2022
Manager- Key Account Management
Dineout
**Successful Project Management with a team of 7 for clients like Bundltech Pvt. Ltd., Freshmenu, Curefit, Innvenue Hospitality, Theobroma, etc. a total of 70+ clients and an outlet count of 1750+ **Managed renewal revenue of 5Cr. **Achieved renewal rate of 95% which was 15% more than organization average. **Added upsell revenue of 60L by plugging in more products in existing clients **Part of Core Team who were responsible for outlining the product roadmap and future plans.
3 Jahre und 10 Monate, Jan. 2015 - Okt. 2018
Customer Success Manager
Torqus Systems Pvt. Ltd. ( Acquired- Inresto by Dineou)
**Working under the supervision and guidance of the Support Head (COO); became proficient in many projects (Client) strategies from them. **Collaborated with Support and Sales Team to optimize the working environment and customer service. **Worked closely with management to analyze the effectiveness of customer service and make recommendations for changes in the software.