Andrew Smith

Mobica is a world-leading, award-winning software services company offering bespoke development, QA and consultancy. We specialise in complex, next generation, time critical projects across a wide range of industries for many of the world’s leading companies.

Reporting to the General Manager of the International CIT Business I had responsibility for Major Communications Service Providers Accounts across the UK and Europe with primary responsibility for the Business Unit's premier CSP Account. Responsible for driving strategy within the accounts and working closely with both the Accounts and Convergys Organisation to ensure both parties maximised the potential of the relationship.

Built and managed an Inside Sales team selling support services to over 150 major customers across the UK, EMEA and APAC in the Telecommunications, Banking, Utility, and Retail sectors.

Responsible for the P&L and Strategic Direction of the International Customer Services Business. Managed an organisation providing Sales Support, Solution Support, Training and Documentation to customers in Telecommunication, Banking, Utilities, and Retail. Managed all vendors providing services to the International group.

Ownership of Strategic Direction and P&L for a number of key telecommunications solutions. Worked closely with Marketing to define Product Roadmap and Strategy, and Globally dispersed Engineering organisations to deliver against the agreed Roadmap. Reported into U.S. based Product Management Office, and worked closely with U.S. based R&D staff. Managed a number of key suppliers in both Europe and the U.S. Negotiated vendor pricing and contracts. Responsible for knowledge transfer to the Sales Team.

Responsible for the development and delivery of major new product introductions including technologies such as Voice Recognition, Text to Speech, Hands Free Dialling, Information System to the mobile telecommunications market. Directly Managed a team of over 20 UK based technical staff, but indirectly drove many other developments from the international business. Delivered very large scale solutions to Major Tier 1 Communications Service Providers in Europe.

Software Development Artificial Intelligence Database Technology Graphics Microprocessor Design