Andrey Kuznetsov
Angestellt, Manager für IT-Prozessarchitektur, JT International
Saint Petersburg, Russische Föderation
Werdegang
Berufserfahrung von Andrey Kuznetsov
Begleitung von ServiceNow Software Projekten von der Konzeption bis zur Inbetriebnahme, CMDB Architektur, Prozessausrichtung, Integrität und Datenqualität, Governance von Problem-Management-Prozess
Develop IT global technical center services reporting. Problem Manager. Lead of Service Now self-service CMS portal implementation, Problem Management implementation, CMDB improvement projects. Member of projects implemented IT Performance Management, Service-Now Performance Analytics, Business services catalog, Operational change management.
Member and starting from 2007 manager of a datacenter operations group supporting 500+ servers worldwide. Coordinated technical part of global datacenter services rollout project. Member of project team performed migration from HP Service Desk to Service-Now
6 Jahre, Jan. 2000 - Dez. 2005
System Administrator/Senior System Administrator:
Siemens Business Services
Microsoft Active Directory support, End users and workplace Support, File Services support, Antivirus Protection. Problem Analyst
Ausbildung von Andrey Kuznetsov
5 Jahre und 10 Monate, Sep. 1991 - Juni 1997
obotersysteme
Staatliche Technische Universität Sankt Petersburg
Sprachen
Englisch
Fließend
Deutsch
Grundlagen