Anjum Waheed

is looking for freelance projects. 🔎

Angestellt, Quality Assurance Team Lead, salam

Frankfurt am Main, Deutschland

Über mich

a seasoned professional with a wealth of experience spanning over 15 years in various aspects of technology, including Quality Assurance, Agile methodologies, Service Delivery, Customer Service Management, System Integration, Business Support Systems (such as CRM), and Service and Application Support.

Fähigkeiten und Kenntnisse

Planning and Operations of VAS Digital and BSS Ap
Service Delivery (ITIL Foundation)
IT Solution Engineering
IT / Telecom Project Management
Project Management
Service Assurance
SLA Management
Customer Service Management
Complaint Handling & Resolution
Technical Operations
MS SQL Server 2008
Enterprise Services Solutions
Windows-based Services
Vendor Management
Performance Reporting
CRM Applications
Services and Application Support
Quality assurance
BSS OSS Enterprise Solutions
VAS Digital Services Solutions
Agile Methods
Scrum Master
Data Management
Qualitätsplanung
Informatik
Siebel
Support
Scrum
IT Service Management
Management
Technology
Agile
Service Delivery Management
Product Management
Quality Assurance
OTT
Web applications
Softwareentwicklung
Quality Testing
Platform
MS Office

Werdegang

Berufserfahrung von Anjum Waheed

  • Bis heute 2 Jahre und 3 Monate, seit Feb. 2022

    Quality Assurance Team Lead

    salam

     Experience in evaluating and report test result to track and follow up the discovered bugs/issues and fixes with the Development and other stakeholders  Responsible for setting up a testing environment, preparing and executing test plans and test cases covering module testing, integration testing, regression testing, system and database testing

  • 9 Jahre und 2 Monate, Dez. 2012 - Jan. 2022

    Quality Assurance Expert

    Intigral

     Strong experience working under Agile/Scrum environment  Responsible for checking Website URLs, Web page and mobile (iOS & Android) for accuracy, completeness and adherence to the product design  In-depth understanding of SDLC and testing life cycle process & Automated Tools. Understanding of Business Support Systems, Operations Support Systems

  • 4 Jahre und 2 Monate, Okt. 2008 - Nov. 2012

    CRM Consultant

    Telenor Pakistan

     Supported SLM for CRM application (Siebel) and ordered Siebel services for effective product management and configuration.  Administered Siebel inventory and customer data management.  Performed UAT’s, bug tracking, and follow up for fixing, as well as liaised and coordinated with vendors for operational challenges.  Deployed Siebel camping management and monitored Siebel components for ensuring stability, as well as analyzed and operated the functional areas of BSS application.

  • 1 Jahr und 5 Monate, Feb. 2006 - Juni 2007

    MIS Officer

    Save the Children

     Managed the wireless network, deployed new network, administered the email system, and effectively created a bi-monthly backup of all the systems.  Configured Router, Switches and VSAT, as well as oversaw maintenance and troubleshooting of computer systems and network equipment.  Set up database on Focus Group Discussion for Save the Children and successfully created a database of Inventory Control System for Logistics department.

Ausbildung von Anjum Waheed

  • 4 Jahre und 4 Monate, Sep. 2000 - Dez. 2004

    Computer Science

    Allama Iqbal Open University

    “Statistics for Management”, “Data Structure”, “Digital Logic Design”, “Databases”, “Object Oriented Analysis and Design”, “Artificial Intelligence”, “Compiler Construction” and “Numerical Analysis

Sprachen

  • Englisch

    Fließend

  • Urdu

    Muttersprache

Interessen

flexible in travelling
Playing Guitar
Reading
Cycling
Travel

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