Ankit Kumar
Angestellt, Salesforce Consultant, Confidential Information
Dubai, Vereinigte Arabische Emirate
Über mich
I’m self-motivated to not only succeed but also to help individuals around me to meet their goals. I equate my success with the success of those around me and also recognize that I cannot accomplish my goals all alone, so I am always open to connecting with people who are experts in their own fields for a mutually beneficial relationship. Responsible for the requirement gathering, planning and coordinating with different departments to develop and modify the required features in Salesforce, I am currently on a journey to master Salesforce and transform the CRM technology landscape in EMEA. Looking to further my career in I.T. as a Salesforce Administrator/ B.A/ Jr. Consultant. • Certified Salesforce Service Cloud Consultant SU20 • Certified Salesforce Administrator (ADM201) SP20 • Salesforce Certified Platform App Builder • Acquired Ranger Rank Trailhead with over 130 badges including 5 Superbadges & more than 96,000 points. • Active in answering on Salesforce Trailblazer Community
Werdegang
Berufserfahrung von Ankit Kumar
Bis heute 2 Jahre und 8 Monate, seit Okt. 2021
Salesforce Consultant
Confidential Information
5 Monate, Feb. 2021 - Juni 2021
Salesforce Consultant
ZAFCO FZCO
- Responsible for the requirement gathering, planning & coordinating with different departments to develop & modify the required features in Salesforce - Developed prototype demonstrations, manage & complete system configurations - Implement 3rd party CTI tool, coordinate with Developer & maintain integration with SAP - Implementation custom report types, reports & dashboards for the sales team & the service team - Managing security configuration at org level, profile level, role level & record level
9 Monate, Juni 2020 - Feb. 2021
Salesforce Consultant [Remote]
KindCause.org
I helped KindCause with developing and testing their Volunteer for Salesforce (V4S) app for 'KindX' platform. I would also like to explore other options in Salesforce ecosystem to further help other Businesses solve their problems using the power of Salesforce.
4 Monate, Mai 2020 - Aug. 2020
Writer
www.AnkitSfdc.com/
This is where I wrote either about solutions to errors that I come across in Trailhead or good-to-know information about Salesforce
3 Jahre und 5 Monate, Feb. 2017 - Juni 2020
Customer Service Representative / Salesforce Superuser
Emaar
• A key Salesforce superuser from Business’ side involved in configuring most of the basic requirements to help our Salesforce implementation team align Service Cloud Org as per our business goals • Ensured solution quality meets exact business requirement by testing solution in UAT environment first • Creating workflows, processes, reports, and dashboards and customization • Conveying new requirements to the consultant for their BRD • Creating new Users, assigning Profiles and Permission Sets
2 Jahre, März 2014 - Feb. 2016
IND Sr. Customer Service Specialist
AON Hewitt
• CSAT - achieved an average of above 95% CSAT rating over the course of 2 years • FCR - resolved 96% of incoming customer requests and problems, referring only the most complex to my Manager. Soft up selling - persuaded 84% of canceling customers to continue by either offering swap or upgrade. Received employee of the year award for 2015-16. • Took care of health & welfare accounts of employees of Honeywell & acquired companies. Included better group health plans available within the partnered providers.
• CSAT - 93 % annual average • Process streamlining – created customer service scripts used across the company’s contact center to interact with the customer on FAQ’s • Reduced AHT by 90 seconds with implementing scripts on Siebel knowledge
Sprachen
Englisch
Fließend
Hindi
-