Anna-Lena Gombert

Two-year traineeship to become an IT professional. The first two months consist of an educational program at Calco’s headquarters in Amsterdam. During this period I am gaining knowledge about different functions and processes in IT and I am following a specialisation course that matches my interests and skills (e.g. programmer, tester or junior project manager). In addition, an important part of the traineeship focuses on the development of soft skills, such as presentation and communication skills.

As part of the UXLab Team at Daimlers IT in Möhringen, I conducted a comprehensive study on facial expressions within Usabiliy Tests. As part of this, an automatic facial expression software was used in order to gain insights on users emotional experiences whilst undertaking different tasks. This study was also part of my bachelor thesis. Also supported in different events, interviews, co-discoveries and conducted expert reviews.

As part of the UX Core Team, I helped supporting pushing DT & UX within the Business Unit of Bosch PA. Thus, I was in charge of designing the internal Design Thinking and User Experience Community. By following the user-centric design approach, relevant and valuable information could be merged into community. I also developed the content for a Design Thinking and User Experience method booklet.

Ensuring customer satisfaction at all times. As part of this, it is crucial to keep transparency within the order process as well as keeping an eye on the entire operation. Main factor for customer satisfaction is good communication skills as well as establishing a good relationship with the client. Order process involved: Order-placement and -amendments, sending out orders, issue refunds, complain handling

Care-taking of toddler, household chores, weekly French course to improve language skills

Responding to customer enquiries regarding diets via E-Mail, Live-chat on the phone, outbound calls to introduce customers to the diet regime. My duties also involved management of delivery and account issues as well as scheduling of collection for goods. Handling returns as well as maintenance of customer accounts were further duties.

Market-, Consumer- and Mediapsychology & Environmental and Sustainability Psychology