Anthony Sturgeon
Angestellt, Project Manager, Competence Call Center
Vienna, Österreich
Werdegang
Berufserfahrung von Anthony Sturgeon
- responsible for two projects as main point of contact for international clients in the insurance and heating industry - leading and continuously developing a team of approx. 50 employees - planning and securing all relevant project and company objectives based on specific KPIs and managing these into the project's budget long-term - designing and implementing measures to increase quality and team productivity - pre-selection of employees for training + ensuring their continued development
As assistant Project Manager my main focus lay on the economic viability of the project, along with good leadership and personnel management. As such I was tasked with the following responsibilities: - reporting of key performance indicators - communication with partner, incl. customer complaints management - process management and optimization - employee training and performance reviews in Germany and Austria
Member of a supervisory team for approximately 35 employees tasked with the following responsibilities: Training of new employees Creating and maintaining of training documentation and intranet knowledge base Implementing and documenting performance evaluations, coachings and internal feedback Communication with client / partner and main contact for technical issues and complaints
Dispatcher for heating technicians in Vienna and Lower Austria
First Level Agent for global thermotechnology firm
7 Monate, Juli 2013 - Jan. 2014
3D Animator
LOVIS Building Design GmbH
Creation of single architectural visualizations and animated films of urban development plans for national and international projects.
1 Jahr und 5 Monate, Juli 2009 - Nov. 2010
3D Animator
Loistl Vision
Designed and animated 3-dimensional buildings, projects and landscapes for websites and presentations.
Ausbildung von Anthony Sturgeon
7 Jahre und 4 Monate, Okt. 2009 - Jan. 2017
Architecture
University of Technology, Vienna
Sprachen
Englisch
Muttersprache
Deutsch
Muttersprache