Anthony Sturgeon

Angestellt, Project Manager, Competence Call Center

Vienna, Österreich

Fähigkeiten und Kenntnisse

English Language
Project management
Microsoft Excel
Microsoft Powerpoint
Team Management
Team leadership
German language
Adobe Photoshop
3D Animation
CAD
Cinema 4D

Werdegang

Berufserfahrung von Anthony Sturgeon

  • Bis heute 5 Jahre und 6 Monate, seit Dez. 2018

    Project Manager

    Competence Call Center

    - responsible for two projects as main point of contact for international clients in the insurance and heating industry - leading and continuously developing a team of approx. 50 employees - planning and securing all relevant project and company objectives based on specific KPIs and managing these into the project's budget long-term - designing and implementing measures to increase quality and team productivity - pre-selection of employees for training + ensuring their continued development

  • 10 Monate, Feb. 2018 - Nov. 2018

    Team Manager

    Competence Call Center

    As assistant Project Manager my main focus lay on the economic viability of the project, along with good leadership and personnel management. As such I was tasked with the following responsibilities: - reporting of key performance indicators - communication with partner, incl. customer complaints management - process management and optimization - employee training and performance reviews in Germany and Austria

  • 2 Jahre und 3 Monate, Dez. 2015 - Feb. 2018

    Team Support

    Competence Call Center

    Member of a supervisory team for approximately 35 employees tasked with the following responsibilities: Training of new employees Creating and maintaining of training documentation and intranet knowledge base Implementing and documenting performance evaluations, coachings and internal feedback Communication with client / partner and main contact for technical issues and complaints

  • 11 Monate, Feb. 2015 - Dez. 2015

    Dispatcher

    Competence Call Center

    Dispatcher for heating technicians in Vienna and Lower Austria

  • 5 Monate, Okt. 2014 - Feb. 2015

    Call Center Agent

    Competence Call Center

    First Level Agent for global thermotechnology firm

  • 7 Monate, Juli 2013 - Jan. 2014

    3D Animator

    LOVIS Building Design GmbH

    Creation of single architectural visualizations and animated films of urban development plans for national and international projects.

  • 1 Jahr und 5 Monate, Juli 2009 - Nov. 2010

    3D Animator

    Loistl Vision

    Designed and animated 3-dimensional buildings, projects and landscapes for websites and presentations.

Ausbildung von Anthony Sturgeon

  • 7 Jahre und 4 Monate, Okt. 2009 - Jan. 2017

    Architecture

    University of Technology, Vienna

Sprachen

  • Englisch

    Muttersprache

  • Deutsch

    Muttersprache

Interessen

Media Design
Architecture
Ad Design
Arts

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