Ayman Helmy

 Analysis local market trends and competitor activity to identify business leads  Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams

 Managed a team of Night Porters and responsible for their training, development and motivation  Ensure that day to day operation of the hotel runs smoothly by assisting and, where necessary assisting all departments throughout the hotel  Maintain discipline and security throughout the hotel through the Departmental Managers  Handle sensitively and positively guest complaints, VIP guest requirements and to be a focal point for guest relations

 Meet and greet clients and cheeking for their Bookings  Answered and screened busy switchboard  Observed and upheld strict regulations with outside messengers  Assisted other departments with administrative tasks as requested

- Hotel Managment - Sales & Marketing - cost Control - Financial Control