Ben Collier

This is a generalist role answering directly to the company Director. Day-to-day I deal with a multitude of projects including managing strategic client accounts, negotiating and managing partner relationships, creation and management of projects and project teams, management of international infrastructure, and problem solving all manner of issues as they arise.

My role starts at the pre-sales end of the client life-cycle supporting sales preparing RFI responses, pitch preparation, & attending client pitches. For new business I oversee implementation of client accounts ensuring the right resources, processes & KPIs are in place for a successful launch. For existing clients I am responsible for the management of the project team including regular performance reviews and finding solutions any internal or client problems that have been escalated to management level.

Reporting directly to the Managing Director my role was to launch, promote and manage integration of PPC account management software in to a global advertising agencies. Through building an account management team and close collaboration with the development teams the tool was successfully implemented in to 3rd party agencies offices across three continents.

Initially working on analysis, set-up, management and optimisation of Google, Yahoo, MSN SEM accounts myself for the UK market, I quickly established the position of UK Team Leader and built and managed a team of PPC account managers located across offices in both London and Stuttgart. Working closely with the UK Sales Manager I successfully implemented and managed accounts for retail clients such as JD Sports, Umbro, Firebox and Blooming Marvellous with total budgets well in excess of £1m annually.

Managing the operational day-to-day aspects of the business including office management, IT management, HR and travel planning. Additionally assisted in global market research projects for multinational companies such as Bosch, large broadcasters such as the BBC and international organisations such as the UN. I additionally monitored supplier quality on location in countries such as Thailand and South Korea.

Providing technical network support for international business clients I managed faults through to resolution with a key focus on customer support and satisfaction.

Trainee position leading to full time role providing 2nd level IT support services to large clients such as BHS and BNP this role involved working on client sites resolving all aspects of day-to-day IT issues along with performing regular maintenance tasks. The focus was always on delivering quality technical assistance and client satisfaction.

Providing 2nd level IT support services to large clients such as BHS and BNP this role involved working on client sites resolving all aspects of day-to-day IT issues along with performing regular maintenance tasks. The focus was always on delivering quality technical assistance and client satisfaction.

A-Level Computing and Biology