Bilal El Mouden

- Develop and implement contingency plans to mitigate process disruptions. - Utilize data analytics to assess process efficiency and performance metrics. - Collaborate with cross-functional teams to define and refine process objectives and strategies. - Employ continuous optimization techniques, e.g. A/B testing, to enhance process effectiveness. - Develop detailed process plans, delineating tasks, and resource allocation for seamless execution.

- Creating and leading new projects. - Keeping the project's calendar up to date. - Evaluating the project's performances. - Anticipating issues and facilitating issues resolution. - Ensuring effective communication with multiple stakeholders. - Analyzing the work organization and developing new concepts.

During my shift, I was in charge of the entire hotel and managing it. Due to that, I had the chance to take ownership of my tasks, ensure effective communication between the staff, anticipate mistakes, develop my organizational skills, also how to react faster in different situations and deal with various guests from different backgrounds. Other responsibilities: - Training of new employees. - Managing guest reservations. - Operating computer programs and multi-line phone systems.

- Maintaining and updating documents and reports. - Coordinating with various suppliers and stakeholders. - Supporting the development of B2B marketing strategies. - Creating social media posts (Focus on Twitter and LinkedIn). - Creating guidelines for mobile apps and software requirements. - Assisting in IT projects and being part of the operational support. - Conducting market research and analysis of technical product innovations.

- Coordinating our marketing strategies. - Developing and executing various recruiting plans. - Searching for suitable candidates through different recruiting channels. - Evaluating applicants, identifying the job requirements, and creating vacancies.

During my degree, I specialized in International Marketing & Sales, and Entrepreneurship. I did my mandatory internship in home24 as a Marketing Project, and my bachelor's thesis topic was about Personal Branding and Content Creation.