Bogdan Perju

• Leading a team of 3 Senior Service Delivery Managers • Ensure vendor management is carried out balancing cost and customer satisfaction • Act as consultant on service related matters in face to face customer engagements • Leading continuous Service improvement transformation projects • Driving the implementation of new Services Sales programs in the region • Managing department’s cost towards overall P&L health • Senior point of escalation for customer complaints

 Leading the Service Delivery business in Austria/Germany/Switzerland,  Managing the performance of internal teams and warranty service partners,  Develop and execute on specific operational and cost metrics,  Budget and E/R ownership

- Hired a team to contain operational and data deficiencies - Restructure the SAP database design for better data capture and tracking - Implement design changes via active interlocks with the worldwide IT Unit. - Compiling sub regional status reports for Executive level decision and tracking - Reduced order backlog by 20% in one quarter  Leader for an asset recovery program. $1.2 million recovery to regional bottom-line

• Establish and foster key account services partnerships through building trust, transparency, and cooperation. • Develop solid communication structures at all relevant levels within the organization, including engineering, purchasing, sales, project management, and senior management. • Actively monitors service performance, drives interaction with global key account managers and other relevant activities of account, report relevant aspects, facilitate involvement when appropriate.

• Manage the operational relationship with strategic service providers-$7 million/year business • Managing role of the outsourced customer support operations-200 heads/4 international locations • Drive operational/cost quarterly/yearly services KPIs • Lead the implementation of strategic projects/processes EMEA wide • Implement performance/cost models by active interlock with cross functional business units. • Project management Lean Six Sigma-Green belt trained, PRINCE II, SCRUM

Authentic Leadership Development . Optimising personal leadership style via values, motivation and capabilities introspection. Developing self-awareness with the aim of bringing authenticity to the personal leadership style.

International Relations

Microeconomics of Competitiveness – Post Graduate course -2013 Focus on key elements of business competitiveness in a geopolitical context Case Studies analysis presenting corporate world role in development of society