Caio da Silva
Angestellt, Senior Manager Customer Experience, Hamburg Süd A/S & Co KG
Santos, Brasilien
Werdegang
Berufserfahrung von Caio da Silva
Bis heute 3 Jahre und 4 Monate, seit Jan. 2021
Senior Manager Customer Experience
Hamburg Süd A/S & Co KGBis heute 5 Jahre und 5 Monate, seit Dez. 2018
Manager Customer Order Management
Hamburg Süd A/S & Co KG (an A.P. Møller - Mærsk A/S company)
- Export Departments (Attending, Booking and Documentation) - Value Added Services (Warehousing, Crossdocking, etc)
3 Jahre und 3 Monate, Okt. 2015 - Dez. 2018
Business Process, Transshipment and Customer Service Manager
Hamburg Süd
Responsible for 4 different departments (Customer Service Import, Demurrage and Detention, Transshipment and Business Process) with support of two coordinators.
1 Jahr und 6 Monate, Apr. 2014 - Sep. 2015
Business Process and Transshipment Manager
Hamburg Süd
In this position I was responsible to redesign the Transhipment Department, by revising all processes and hiring a complete new staff.
1 Jahr und 10 Monate, Juni 2012 - März 2014
Business Process Coordinator
Hamburg Süd
Continuous search for improvements with the aim to increase productivity and data quality. - Business Development: support to Suppliers and Partners regarding new demands & information quality enhancement; - System improvements: suggestions, tests and Staff training; - Process mapping: evaluation of current processes and implementation of new ones.
1 Jahr und 3 Monate, März 2011 - Mai 2012
Customer Service Representative
Hamburg Süd
4 Jahre und 8 Monate, Juli 2006 - Feb. 2011
Documentation Specialist
Hamburg Süd (Aliança Navegação e Logística)
1 Jahr und 8 Monate, Nov. 2004 - Juni 2006
Internship and Claims Assistant
Wilson, Sons
Ausbildung von Caio da Silva
2 Jahre und 5 Monate, Jan. 2009 - Mai 2011
International business
Fundação Getúlio Vargas
4 Jahre, Jan. 2004 - Dez. 2007
International Relations
Universidade Lusíada
Sprachen
Deutsch
Fließend
Englisch
Fließend
Portugiesisch
Muttersprache
Spanisch
Gut