Carmen Stoian

Process and solve requests for LPA core products from internal or external customers Analyse second-level incidents and requests Follow up on requests using the ticket system (Jira) and monitor compliance with the clients service level agreements (SLAs)

Offer managed service and support to clients using LPA software application for reporting Create, update and improve current processes and procedures Perform analysis and optimize the client's data quality, document and communicate the results in workshops/trainings Perform user acceptance testing for new software solutions releases and first-level support for other services within the group Actively fixing SQL database inconsistencies and working on data related issues

Lead and execute audit engagements in various business areas for Romanian entities and for near abroad: Bulgaria, Moldavia and Georgia Plan the audit mission, prepare audit program, align the final version of the report Supervise and quality check the team’s work.

Execute risk based operational audits for different business processes Prepare related working papers, perform specific tests, analysis and interviews, document findings and contribute to drafting the report Frequently perform follow up on recommendation's implementation.

Manage and coordinate internal control team in identifying and mitigating operational risks Perform tests and analysis regarding the trend of the identified deficiencies and risks Recommend and implement new control mechanisms Monitor loss events reported and Key Risk Indicators and follow-up on the action plans in case of adverse deviations Coordinate self-assessment process and participate as a team member in the implementation project of the dedicated IT software

Perform frequently operational compliance controls of high-risk transactions and investigate deviations Document the evidence of the identified deficiencies and recommend mitigation action plans Perform follow-up on the action plan’s implementation progress

Timely monitor and coordinate the overall approval process of developing/updating internal documents (policies, regulations, procedures and work instructions) Due time internal information regarding modifications and updates of the policies, regulations and procedures and external, to the regulatory body Design the overall operational processes in the organisation (Visio) Participate in the operational projects as project team member

Check compliance of the drafted loan contracts with the loan facility approval Data input in the banking application of all customer product related definitions, settings and attach documents Perform daily and in due time, all assigned credit disbursements for Corporate and Small Medium Enterprise customers as per internal procedures and legislation in place