Carolin Görner

// In charge of client-/stakeholder management: acquisition, software implementation, management and optimization // Created on-site and offsite campaigns for multinational corporations (>100 clients) to improve customer-journey and on-site conversion rates // Collaborated closely with Design, IT, Trading and Sales to drive product improvements and to speed up go-live process // Conceptualized training programs for new employees and facilitated onboarding

// Led client campaigns in close cross departmental collaboration // Managed implementation process and campaign planning for about 50 clients operating in the consumer goods, electronics, outdoor and ticketing industry // Responsible for new sales leads and customer retention at trade fairs (DMEXCO) // Organized sales pitches and customer acquisition meetings

// Restructured the office management system including accounting procedures, production planning, and distribution strategy // Consulted top management in overall company strategy and decisions on recruitment and training // Conceptualized and coordinated events and competitions, e.g. award winning furniture series 'Thread Family’ // Managed all administrative tasks of the office

// Restructured the office management system including accounting procedures, production planning, and distribution strategy // Consulted top management in overall company strategy and decisions on recruitment and training // Conceptualized and coordinated events and competitions, e.g. award winning furniture series 'Thread Family’ // Managed all administrative tasks of the office

Change Management, Operations, Entrepreneurship

Management in Creative Industries, Taxation, Supply Chain Management, Strategic Management