Chavindie Mendis

Providing excellent customer service on first line investigation by ensuring the responses are accurate, meaningful and contain relevant and constructive information; assisting in establishing robust processes and that these processes operate efficiently and effectively while maintaining the agreed Service Level Agreement.

Managing a team of six “Digital Marketing Strategist”, whilst working with the marketing officers on growth plans for clients and liaising with the marketing strategists to ensure the required work is completed on time.

Management of a portfolio of international clientele(Doctors and Lawyers) in the USA and Canada, by developing digital marketing plans in line with the required portfolio growth.

Acquisition of potential premier clients to the premier proposition whilst monitoring the asset growth within the portfolio.

Provision of superior customer service by facilitating customer requests relating to personal banking needs on a day to day basis, whilst ensuring adherence to business audit and compliance standards.