Christian Horn
Angestellt, AMC Technical Account Manager, Red Hat K.K.
Tokyo, Japan
Werdegang
Berufserfahrung von Christian Horn
Bis heute 8 Jahre und 1 Monat, seit Apr. 2016
AMC Technical Account Manager
Red Hat K.K.
• Advanced Mission Critical Technical Account Manager, dealing with the most urgent kind of issues of partners and customers • Problem investigations/debugging/solving of issues • Working partners to proactively identify and prevent customer issues • Gain understanding of customer's technical infrastructure and environment, hardware and products • Serve as the customer advocate within Red Hat, be interface to the Red Hat departments • Improve documentation and processes, give training to prevent issues
5 Jahre und 2 Monate, Feb. 2011 - März 2016
Technical Account Manager
Red Hat
• Perform initial or secondary investigations/problem debugging and respond to online and phone support requests • Work with partners to proactively identify and prevent customer issues • Gain understanding of customer's technical infrastructure and environment, hardware and products • Serve as the customer advocate within Red Hat • Maintain clean and concise ticket documentation • Travel to visit customers
All kinds of support for linux-admins, working in systems architecture, design, capacity planning, effective deployments, migration, performance tuning, evaluation of new technology, holding trainings for sysadmins
3 Monate, März 2008 - Mai 2008
linux & vmware engineer
T-Systems Japan K.K.
Evaluation of migration strategies for server consolidations, backup solutions, development/deployment of opensource based documentation systems
6 Jahre und 7 Monate, Aug. 2001 - Feb. 2008
Linux/Unix Sysadmin
Debis Systemhaus/T-Systems
Deployment & Administration of linux-systems in enterprise sized environments
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Japanisch
Fließend
Russisch
Grundlagen