Cosmin Donose

Orchestrated project lifecycles for diverse Customer Experience Management systems spanning over 10 European countries. Specialized in the comprehensive analysis of customer data, driving the execution of data-driven strategies for optimized customer experiences. Developed a complex CX Tableau dashboard that seamlessly integrated key performance indicators. Product owner of a project overseeing the development of 5 departmental dashboards, data flows and an executive dashboard for the CEO.

Pioneered the implementation of a Pan-European program that supports dealerships in managing their Online Reputation. Created multiple CS/CX analysis reports to help business units improve their services or products.

Analyzed Customer Satisfaction (CS) and Customer Experience (CX) data for actionable insights. Supported the roll out of a customer satisfaction management tool.

• Supported Project Managers (23 global process improvement projects) with the project planning processes (cost planning); monitor monthly reporting activities (Clarity), follow-up on project governance in line with PMI frameworks, such as project documentation and approval processes. • Supported the international Program Management Office Team (PMO) with various progress reports, administrative tasks, and ad-hoc analysis in order to meet the Program Milestones set.

Conducted market research to inform marketing strategies and manage social media channels for increased brand visibility and engagement of the dealership.

Financial and Management Accounting, Controlling and Risk Management, Marketing Controlling (elective), Business Analysis, Auditing (elective), Project Management (PMI), Game Theory and Decision Making, Information Technology,