Dalya Gomaa

Ethos Consultancy is based in Dubai and specializes in delivering excellence in Customer Service and improving the total customer service experience. We help organisations improve their level of Customer Service through measurement and Customer Service training. Customer Service is not limited to a specific industry and does not govern one type of customer e.g. your suppliers are your customers as well, who can be mystery shopped to understand the impact they have on the whole customer service experience.

Charged with delivering revenue growth, market-share expansion, and increased corporate account base of multinational and international corporate companies, through innovation, planning, and leadership of a full spectrum of business development and customer acquisition techniques. Selected accomplishments: •Achieved sales growth through market effective analysis and understanding of business from different market perspective segments and by developing and maintaining healthy customer relationships.

Advanced to an increasingly responsible senior sales manager post, with authority over Sales function for Corporate Key Accounts. Planned, developed and implemented strategic and tactical sales strategies to ignite growth and profits. Created major corporate accounts, and fulfilled corporate objectives of building sales revenues and increasing account profitability. Key contributions: • Supervised, trained, and coached a top-performing sales team and engineered motivational incentive programs and sal

Provided leadership and direction as Sales Manager - Corporate reported to the Director of Sales. Oversaw the sales operations and worked closely with the management, staff and customers for continued growth and market expansion. Effectively managed the Abu Dhabi Corporate market by maintaining consistently high levels of sales performance and customer satisfaction. • Repeatedly recognized for excellence in sales, with a consistent history of meeting or exceeding sales objectives. • Develop an

International School Of Choueifat, Sharjah, United Arab Emirates