David Moore

Summary

A pragmatic visionary and results-oriented leader - with in excess of 18 years' experience and a proven record successfully building and leading global teams, business initiatives, and organizations at the regional, national and international level.

A demonstrated and recognized talent for envisioning, developing and executing technology, product, and services strategy; delivering business value and competitive advantage; increasing organizational performance; and, for driving productivity through process design, technology innovation and operational maturity. Experienced creating and managing virtual and geographically distributed organizations. A proven ability to build, develop, and motivate teams, departments and organizations of senior management, technology, user experience, quality, and e-business professionals.

Select Accomplishments

* As Vice President with a global E-Commerce services and solutions provider, led two business units, and subsequently a global R&D, Engineering and Web Development organization, building and supporting proprietary multi-tenant (SaaS) E-Commerce, Marketing, Payments, and Logistics platforms.

* As CTO, SVP Technology Solution Delivery, and Chief Innovation Officer within a US$1b International Consultancy, founded and built Global Innovation, R&D, Product Development, Architecture Services, User Experience, and Web & Application Development delivery organizations in North America (U.S., and Canada), U.K., and India.

* As Director of E-Commerce for a US$30b Fortune 50 international consumer electronics retailer, led a team of Directors and a Product Planning, Development & Release organization of over 200 employees, contractors and offshore resources; and, successfully delivered the multi-year US$200m program to create a next-generation e-commerce capability and enterprise commerce platform – the largest custom software development initiative in this company’s history.

* Conceived, built and led Commercial Software Product, IT Services and Corporate IT organizations at local, regional, national and international levels – providing product and service vision, thought-leadership, relationship management, organization and operational models, product release models, technical leadership, and development of technology professionals. 

* Led delivery of e-business strategy, e-business intelligence, Web, and technology solutions for dot com and brick and mortar firms across U.S. – e.g.: BestBuy, Priceline, Philips, Logitech, Kodak, Nikon, Acer, Lenovo, Radisson.com, USNavy.com, Zales.com, GMAC-RFC, Thrivent Financial, Fidelity, Hiscox, WebMD, and the American Heart Association, among others.

Experience Summary

* Vice President, Technology - Digital River

* Vice President, Consumer Electronics - Digital River

* Vice President, Strategic Accounts - Digital River

* CTO, VP Product Engineering and Architecture Services - Keane

* Director of E-Commerce - Best Buy Co., Inc.

* Director of Technology - PRNewswire (United Business Media)

* Regional Director of Technology, Central US - Zentropy Partners (InterPublic Group)

* Principal, E-Business Strategy & Solutions - ESI

* Chief Enterprise Architect - Synertech Health System Solutions

* Senior Software Engineer - Bankers Systems, Inc.

* Lead Software Engineer - Jostens Learning Corp.

* Team Leader / Systems Architect - General Dynamics - Convair: Advanced Cruise Missile Program

Education

* Master of Science in Software Engineering, with distinction. July 1992. Focus: CMM, QA, IV&V.

* Bachelor of Science in Computer Science, summa cum laude. October 1989.

Relevant Experience Detail

Digital River
February 2008 to Present
Minneapolis, MN

Vice President, Technology

Lead Digital River's global Engineering and Web Development organization located in the U.S., Europe, Asia, and India. Collectively, the organization is responsible for Technology Strategy, Research & Development, Commerce Platform and Product Development, and Client Delivery across Digital River's proprietary multi-tenant (SaaS) E-Commerce, Marketing, Payments, and Logistics platforms, in support of its Software, Games, Consumer Electronics, Microsoft, and World Payments verticals.

Received Digital River's Leadership Excellence Award; promoted in December 2010.

Vice President, Consumer Electronics - Jan 2010 thru Feb 2011

Recruited by Executive Management to lead a turn-around of the Consumer Electronics (CE) vertical, led a global organization of in excess of 180 FTEs delivering outsourced E-Commerce solutions to CE clients such as Philips, Kodak, Nikon, Logitech, Lenovo, Acer, Canon, HP, and over thirty others. Had P&L responsibility for and provided executive leadership to an organization including Account Mgmt, Project Mgmt, User Experience, Development, QA, located in the US, EMEA & APAC. In 2010 the team successfully delivered 44 client and project launches, across 92 locales, for 19 unique CE clients – while launching several new high-profile brands – incl Nikon, Acer and Lenovo – and driving a compounded Annual Growth Rate of over 40%.

Vice President, Strategic Accounts - Feb 2008 thru Dec 2009

Led global account management, solution delivery, and operations organization providing outsourced E-Commerce solutions to Digital River's largest client - Symantec - a relationship representing over one-third of Digital River's revenue. The team met or exceeded all revenue, profitability and operational KPIs in that time. In this capacity, had P&L responsibility for and provided executive leadership to an organization including Account Mgmt, Project Mgmt, User Experience, Development, QA, located in the US, EMEA & APAC.

Keane
CTO, SVP Global Solutions Delivery 
January 2004 to February 2008
Minneapolis, MN

As Chief Technology Officer & SVP Global Solutions Delivery for this 15,000-person, US$1.5b International Consultancy, led global delivery organization comprising Product Engineering, Architecture, Solution & User Experience capabilities (COEs) across the US, Canada, Europe, and India.

Conceived, founded, formed, and led: a Central US Technology practice; a North American & Indian Architecture Services practice; an India-based Global Innovation org focused on R&D and Product Development (apps, components, Web services) - e.g., SOA, MDA, DSLs, Code Generation, RIA/Web 2.0, Test Driven Development, Automation, distributed Agile Development, and global Product & Innovation Ecosystem; and, finally, a global Solutions Delivery organization comprising Technology Strategy, Architecture Services, Program SWAT, User Experience, Application Development, Performance Engineering, and Quality organizations across the US, Canada, EU, and India.

Concurrently led & managed global strategy, enterprise architecture, and solution delivery engagements for key large clients with focus on ISVs / Software Product organizations including dunnhumby, McKesson, Unisys; also key engagements in the US and UK with clients including Allianz, Hiscox, JLT, Fidelity.com, WebMD, GMAC; and, new RIA product for Financial Services industry. Conceptualized, formed and led roll-out of new products and services offerings - including SOA, J2EE and .NET frameworks and solutions, Accelerated Application Development (proprietary components, frameworks, processes, and tools), and Adaptive Outsourcing. Led Keane healthcare CIO Consortium. Conceived, built and deployed internal SDLCs and delivery processes. Led post-merger integration to create global Solutions organization across US, Halifax, UK, and five India ADCs.

Named Director of North American Architecture Services in Feb 2005, CTO-India in Dec 2005, Chief Innovation Officer in Feb 2006, and CTO / SVP Global Delivery in Feb 2007.

Best Buy Co., Inc.
Sr Director of E-Commerce
Feb 2002 to Nov 2003
Minneapolis, MN

Senior Director of E-Commerce for this US$35b Fortune-50 international consumer electronics retailer, led Product Development organization and US$150m program to create next-generation (multi-brand, language, location) e-commerce capability across ATG and a J2EE-based architecture. The program included a large number of new enterprise level solutions, including a multi-brand, multi-locale enterprise E-Commerce platform, Administrative and Store Management tools, Content Management, Call Center, Store Kiosk, Data Warehouse, Enterprise Order management, and a new Enterprise Integation backplane with over 200 points of integration into Best Buy enterprise systems.

BestBuy.com launched 29 June 2003, culminating the single largest software development endeavor in the history of the company, and employed a large number of infrastructure, systems and software technologies, development methodologies (including largest object based development effort at BBY), and large program global delivery approaches which were all new to Best Buy. The new e-commerce platform successfully set traffic and order volume records during 2003 Holiday Season and remains in place today (US$1b in 2006, US$2b 2009, Top 10 Retail site).

Led team of Sr Directors and Product Planning, Product Development and Release Management organizations comprising in excess of 200 technology, creative, business, and program management resources across On-Line Commerce, Content Management, User Experience, Systems & Data Architecture, EDW, Enterprise Integration, Development, Launch, and Systems Integration teams among others. These teams included BBY associates, contractors, and global partner (Wipro) resources. Conceived, defined and deployed the E-Commerce Capability Model - the go-forward organizational, fiancial, and product management and delivery model for BBY.com - called by Best Buy's CIO, CTO / IT EVP and VP Finance, "world class" and "best example seen at BBY".

PRNewswire (United Business Media plc)
Director of Technology and Product Development
June 2001 to Feb 2002
Minneapolis, MN

Led eWatch Technology and Product Development organization – comprising Project Management, Development, User Experience, and Quality Assurance – with a primary focus on defining product vision and direction, improving operational maturity, professional development of technical staff, and leading successful eWatch product release cycles.

eWatch (www.ewatch.com) delivers hosted (ASP model) Web-based Internet monitoring software product suite – including content collection (Internet spiders), content filtering (content filters and matching algorithms), and content analysis (data mining and reporting) - to clients of PR Newswire.

Successfully led delivery of a series of eWatch product releases, a new global PRN product (ReleaseWatchTM), and Release 5.0 re-architecture & re-platforming to J2EE-based implementation (from C/C++), while creating or significantly improving internal development methods (SDLC) and practices across the product development organization.

Zentropy Partners (McCann WorldGroup, InterPublic Group)
Regional Director of Technology, Central US
May 2000 to May 2001
Minneapolis, MN

As member of Executive Management Team for the Central U.S. region of this new, global e-business professional services start-up, primary responsibilities were formulation of services vision and leadership of the Technology and Digital Business Strategy services and capabilities provided to Zentropy clients.

Led Technology Group (Technology Strategy, Enterprise Architecture, Solution Development, User Experience and Quality) for the Central US Region, managing a group comprising several Directors and their reports in offices in Minneapolis and St. Louis.

Teams delivered E-Business solutions and Web sites for US Navy (www.navy.com), Radisson (www.radisson.com), St. Paul Company, Toro (www.toro.com), Koch Industries (www.kochpinebend.com), Ralston Purina (www.purinavets.com), and Community First Bank (www.cfbx.com), among a number of other clients.

ESI
Principal, E-Business Strategies and Solutions
Jan 1999 to May 2000
Minneapolis, MN

Responsible for envisioning, defining and shaping Emerald’s e-business service offerings, providing thought leadership, and positioning Emerald Solutions as a leading e-business services firm. Developed, deployed, positioned with analysts and clients, and led delivery of initial engagements of ESI’s e-business service offerings - including its E-Business Engineering(SM) and E-Business Intelligence(SM) solutions.

Responsible for technology leadership across organization and to key client engagements across Emerald’s U.S. practices – helping to grow firm from 110 to in excess of 600 employees across eleven U.S. business units in just over one year while leading e-business strategy, intelligence, enterprise architecture, architecture assessments, and development engagements for clients and Web site launches for Priceline.com, the American Heart Association, Techsmart, AmericasBaby.com, SecurityVillage.com, YourWardrobe.com, American Airlines Cargo, First Union, Consolidated Freightways, Allied Signal, others.

Led national Architecture Practice; and, conceived and led development of Emerald's Solutions Delivery Framework (an OO meta-SDLC framework to allow a variety of methods to be utilized within a consistent methodology framework), Delivery Assurance Waypoints (a mechanism for delivery audit and oversight), and a proprietary corporate SDLC (Software Development Lifecycle) Methodology. Authored position papers on e-business strategy, E-Business Engineering(SM) and E-Business Intelligence(SM) for ESI and Gartner.

Synertech Health System Solutions (Amisys)
Chief Enterprise Architect
June 1994 to June 1998
Minneapolis, MN

Reporting to Chief Technology Officer and founder of this Managed Care software vendor (ISV), primary responsibilities included development of technology and software product strategy, technology vision and thought-leadership, and definition & deployment of a common, software architecture – across a software product suite comprising in excess of 44 million lines of code - leveraging proprietary solution modeling and code generation technology, leading edge technologies and industry and academic research.

Primary focus was a multi-year phased product migration from extant architecture to Web-based distributed object architecture across Web / Java (applets, apps and EJBs) / C++ / CORBA / Orbix / OTS-Tuxedo / Oracle - including: re-platforming of core systems; architecture, design and development of Persistence, Enterprise Object, Application, and Presentation / GUI Frameworks; and migration and re-engineering of the proprietary Modeling Tools, Code Generator and Semantic Net (Code and Meta Data Repository). Focus and responsibilities included overall architecture across tools and solutions, product line architecture, leading achitecture and systems engineering teams, MDA, integration of third-party object and application modeling tools (OEW, SA) into code generator and repository, meta object protocols, DSLs, code generation and optimization, creation of data persistence and ORM layer, creation of custom optimization layer for ORB / RPC, creation of enterprise business objects, and creation of CORBA Transaction, Persistence, and other foundational services.

Included migration (full lifecycle OOA/OOD and OO implementation) of extant application suite to new architecture. Led (re) Analysis and (re) Architecture, (re) Design of key application areas – e.g., Capitation, Authorization, and Referral Management. Conceived, developed and delivered Software Engineering and SDLC (OOA/OOD/OOP) Training across the 150-person Product Development organization.

Bankers Systems, Inc. (Wolters Kluwer Financial Services)
1992 to 1993
St. Cloud, MN

BSI-2000 Development Team
Senior Software Engineer
Development team for this Financial Services software vendor – an R&D and product development team consisting of 12 to 15 senior software developers – primary responsibilities included team leadership, project management and development of a new Windows-based layered architecture and framework (C++, MFC, Poet OODB, SQLServer) providing reusable components for Bankers Systems financial compliance software products.

Total Quality Management Team
Senior Software & Process Engineer
As Lead Engineer reporting to BSI’s Total Quality Manager, created, developed and instituted a division-wide software development process improvement program. This included creation and institution of CMM-based Software Engineering Process Groups (SEPGs), process optimizations, development standards, and best practice. Developed a proprietary full-lifecycle Systems Development Methodology (SDM) – based on first generation OOSDMs) for use throughout the BSI Software Products Division - and led training sessions on same.

Jostens Learning Corporation (CompassLearning)
Applications Development Department
Senior Software Engineer
1990 to 1992
San Diego, CA

Development of packaged and turnkey Educational Software Products to create (via course, test and workflow authoring tools), deliver and administer curricula, lessons and assessments for K through 12 educators - for use in K12 school lab environments, via a suite of Macintosh and Windows client applications used for production and administration of tests (assessments) to students, built across an internally developed object-oriented framework and COTS object frameworks.

These applications required development of a proprietary cross-platform Object Oriented client-server Framework (called RIMS) leveraging 3rd party C++ class libraries (Borland OWL, MacApp), inter-process and network communications software, GUIs (for both platforms), and extensive database development (embedded static & dynamic SQL, Oracle leveraging an internally developed persistence layer).

General Dynamics - Convair Division
Advanced Cruise Missile Program, Systems Integration Laboratory
Team Leader - Sr Software Engineer and System Architect
1989 to 1990
San Diego, CA

Advanced Cruise Missile (ACM) Program Team Leader, Lead Engineer / System Architect for the Advanced Data Display System (ADDS) Development Team. The ADDS was a distributed system, developed to provide real-time telemetry data acquisition, processing / reduction, and presentation capabilities for ACM Hardware-in-the-Loop flight simulations.

The Advanced Cruise Missile (AGM-129) was a subsonic, turbofan-powered, air-launched cruise missile with "low observable" (stealth) characteristics designed to carried a W-80 nuclear warhead. The ADDS acquired acyclic embedded RF telemetry via umbilical (landline) from a production vehicle (FSD 13), as well as guidance, sensor, environmental, and carrier data, in the course of running a mission simulation within the lab, synchronized / decoded / translated and stored the data, and pushed the data to a set of networked PCs, where it was used to render 2D and 3D visualizations.

Received Letter of Commendation, recognized by executive management for innovations that produced US$300k in labor savings during first year. Responsible for Project Leadership, System Architecture & Design (OOD, Booch), real-time Data Display, Data Reduction and Analysis, 2D and 3D Graphics implementations, and Systems Integration – including development in C, C++, Ada, and custom hardware fabrication.

Also, worked on site with General Dynamics Space Systems at General Dynamic's Cape Canaveral Space Launch Complex 36, to leverage development / prototyping of ADDS counterpart (i.e., PC based solution for telemetry acquisition and display) built for the Atlas military / commercial satellite launch vehicle.