David Stammerjohann

Assisting Developers in assuring the quality of their code, setting up testing frameworks, evaluating the results of automated tests as well as planning and writing them, coordinating testing sessions and exploratory testing. Assisting with Continuous Integration via Jenkins and assisting in plannings for new features and additions by taking a unique QA-View on suggested changes and features.

Assisting Developers in assuring the quality of their code, setting up testing frameworks, evaluating the results of automated tests, coordinating testing sessions and exploratory testing.

I am managing. recruiting for and coaching a team of volunteer supporters, post and engage with players on social media (Facebook, Instagram) as well as in app stores and game forums, optimize and streamline support workflows and information sharing, take care of payment related customer requests, provide direct and summarized feedback from up to 25 different markets to the development team and make recommendations and assesments based on the community mood.

I was responsible for responding to customer requests via an online ticketing system, live chats, phones, the forums and Twitter. I also was actively coaching my peers, was in a special segment of the support focused on solving complicated technical issues (troubleshooting both hardware and software issues) and requests and worked as a moderator on our forums.

Java programming, robotics