Dr. Eric Bauer
Angestellt, Executive Service Delivery Manager, T-Systems
Abschluss: Dr. rer. nat., University Trier - Department of Geosciences
Hamburg, Deutschland
Werdegang
Berufserfahrung von Eric Bauer
Bis heute 3 Jahre und 5 Monate, seit Dez. 2020
Delivery Enablement - SDM Expert bei T-Systems International
T-Systems International GmbH / Deutsche Telekom AG
Entwicklung und Bereitstellung von Qualifizierungs- und Zertifizierungsangeboten für das Service (Delivery) Management, Mitglied der globalen SDM-Community.
Bis heute 4 Jahre und 6 Monate, seit Nov. 2019
Senior Service Delivery Manager
T-Systems
Senior Service Delivery Manager, T-Systems International, Portfolio Unit Managed Infrastructure & Private Cloud
Bis heute 9 Jahre und 11 Monate, seit Juni 2014
Senior Service Delivery Manager, Global Account Airbus Group
T-Systems International
Service Delivery Management
1 Jahr und 2 Monate, Apr. 2013 - Mai 2014
Head of Solaris Team 2 & Head of Database and Application Services
T-Systems International
T-Systems International GmbH, Delivery, Computing Services & Solutions (CSS), Global Customer Unit TelCo Head of OC Server 2, Team 2
1 Jahr und 9 Monate, Juli 2011 - März 2013
Head of Business Support Management for Philips Global Account
T-Systems International GmbH
1 Jahr, Juli 2010 - Juni 2011
Service Delivery Manager for LBUs
T-Systems International GmbH
Main contact responsible for the Local Business Units (LBUs/international) and its requirements for the Operational Excellence (OE) operated applications. Securing OE service provision, quality, costs and schedules for the LBU/international service line. Advising customers on the OE portfolio and its integration into their business processes. Informing customers on the situation of existing requirements, current architecture and strategic release planning.
2 Jahre und 5 Monate, Dez. 2007 - Apr. 2010
Client Delivery Executive
Sun Microsystems
Responsible for the Service Delivery Strategy incl. monitoring and warranting of Service Level Agreements based on ITIL-Process for top customer. Leading of the national and international service teams. Customer relationship at executive level. Delivery and escalation management, national and international level. International Project leadership. Modification of Service process based on new customer requirements. Increasing the Service Availability of critical customer systems.
7 Jahre und 6 Monate, Juli 2000 - Dez. 2007
Service Account Manager
Sun Microsystems
Technical/Service Account Manager for global top customers. Monitoring and Controlling the quality of service, adjustment on ITIL-Process. Ensuring the quality of installation of business services. Responsible for increasing the availability of customer systems. Presenting preemptive tools and business services. Analyzing the history of incidents in customer's system. Customer consultation in business services. Negotiations of service contracts with the Sales Account Team.
OS-Installations with critical systems. Consulting and technical support for hard- and software. Leading projects.
1 Jahr und 8 Monate, Okt. 1997 - Mai 1999
Scientific staff member, analyzing air pollution data and meteorological data
State Office for Environmental Protection Saxony-Anhalt (Magdeburg)
Analysing air polution and meteorological data. Planing air polution studies, reporting, publishing.
Ausbildung von Eric Bauer
3 Jahre und 5 Monate, Apr. 1994 - Aug. 1997
Climatology/Meteorology
University Trier - Department of Geosciences
Topic of Dissertation: Topology structures of airborne pollutants produced by motor vehicles in inner-city courtyards
4 Jahre und 6 Monate, Okt. 1989 - März 1994
Geosciences
University Trier
Climatology and Remote Sensing
3 Jahre, Okt. 1986 - Sep. 1989
Geosciences
Johannes Gutenberg University Mainz
Meteorology and Geology
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Spanisch
Muttersprache
Französisch
Grundlagen