Evelina Floreva

• Create and update structured test plans and documentation • Execute Regression, System tests and Feature acceptance tests on System level • Maintenance of Automated tests, review of nightly automated runs • Test Leica On & Off machine control software solutions • Simulate machine behavior in the office with available tools and sensors • Work collaboratively with engineers to resolve product issues and maintain a high level of technical proficiency • Application of latest testing methods and software tools

• Handle all refunds, charge backs and fraud cases. • Create and update all learning materials on the systems, policies and practices used. Onboard new staff members. • Log, research and troubleshoot issues with the connection between 3rd party billing system and the company admin. • Perform regular tests on the payments system and the admin. • Perform tests to facilitate an issue-free switch between two separate billing systems in the company. • Worked with: FastSpring | Stripe | Zendesk | Jira | Slack

Carista is an application providing Dealer-level diagnostics, customizations and service for cars' electronics. Perform premier customer service abiding by the high standards of the company for quality and expedience of responses to customer emails Log research and troubleshooting Handle Beta testing program Checking details within the code for available features Take part in technical meetings, dailies, scrum meetings Dealing with refunds, chargebacks and fraud cases in the payment systems.

Helping the QA team in manual testing the reported bugs on site and mobile apps Android/iOS Manual testing of new product features created for Qello and other projects. Retesting, Regression testing, Integrity testing Review, logged and tracked defects in an issue tracking system Followed a predefined test specifications to ensure the integrity of mobile apps Exploratory testing to hunt down stray bugs Acquired technical knowledge and understanding of software development life cycle, bug life cycle

Recruiting and supervising the CS team Training and updating team with all the latest product changes Improving customer service procedures, policies and standards Investigating fraud and refund/charge back cases Managing different financial operations related to the company's products Implementing new ideas and optimization of the processes and development of the company Helping QA team with manual testing of current and in-development projects

Provided detailed information of the products and services to customers and organizations Investigating and solving customers' complex problems Managing user accounts and information Managing different financial operations related to the company's product sales Preparing financial reports, managing the payment operations of the company •New project of FAB.co.uk - Shavekit.com which added the following to my regular duties Managed all contact with warehouses and customers,orders,deliveries,sale reports

Focus on JAVA, Selenium, Builder and WebDriver API

C# • JavaScript • HTML5 • CSS3 • Java basics

C# Fundamentals • Objected Oriented Programming