Fabian Benusch
Angestellt, Head of Google Cloud Services, compeople AG
Leipzig, Deutschland
Über mich
- Passion for leading and building great teams - Strong interest in sustainable products and new technologies - Experience strategically building results-driven teams and delivering great customer experiences - Solution and demand driven approach that enables customer success and product teams to succeed quickly and efficiently - Entrepreneurial thinking and acting moves the team and the company forward
Werdegang
Berufserfahrung von Fabian Benusch
1 Jahr, Juli 2022 - Juni 2023
Principal Consultant
Appsbroker Europe GmbH
3 Jahre und 7 Monate, Dez. 2018 - Juni 2022
Head of Customer Success - Leitung Projektmanagement/-entwicklung
EASY SOFTWARE- Lead and scale the Customer Success Team - Define and control KPIs - Building and improving processes - Active participation in change processes and company transformation - Speaker at events - Lead workshops (e.g. requirements analysis and design thinking workshops) - Technical pre-sales and processing of tenders - Strategic team planning and build-up - Regular feedback to provide best possible support to the team and its members - Project management based on SCRUM and Kanban -...
2 Jahre, Jan. 2017 - Dez. 2018
Leiter Customer Success Management
ApiOmat
- Build and lead the Customer Success Team - Member of the Management Board - Structuring and process design of the team - Staff and service provider organization - Quality assurance - Technical pre-sales - International, agile project management (e.g. RWE/Innogy UK, LBBW, Cincinnati Public Schools, ACP, Schwarz IT, Berlitz) - Software architecture - Setup of Dev-Ops unit
1 Jahr und 2 Monate, Nov. 2015 - Dez. 2016
Customer Success Manager / Technical Presales
ApiOmat
- Development of an appointment booking platform of an international customer - agile approach - use of SCRUM and Kanban, depending on the project situation. - international project management - project implementation was done in English, as four different languages were involved - pre-sales: support of the sales department as technical presales - technical product presentation - realization of design thinking workshops - creation of MVPs and PoCs
5 Monate, Nov. 2015 - März 2016
Software Developer
ApiOmat
6 Monate, Mai 2015 - Okt. 2015
Masterand
SolarWorld AG
Improvement of the MES - Usability Engineering - New development of a Kanban tool for internal production logistics.
3 Jahre und 7 Monate, Apr. 2012 - Okt. 2015
Administrator Stunet Freiberg
Stunet
1 Jahr und 1 Monat, Apr. 2014 - Apr. 2015
Werkstudent
SolarWorld AG
Improvement of the MES - Usability Engineering
Group Research - Development of an innovative text input capability for an automotive infotainment system
Ausbildung von Fabian Benusch
2020 - 2020
Leadership/Management & Strategie
St. Gallen MBA-HSG
3 Jahre und 6 Monate, Okt. 2013 - März 2017
Angewandte Informatik
TU Bergakademie Freiberg
Wirtschaft, Projektmanagement
3 Jahre und 11 Monate, Okt. 2010 - Aug. 2014
Angewandte Informatik
TU Bergakademie Freiberg
Wirtschaft
Sprachen
Deutsch
Muttersprache
Englisch
Gut