Fabio Gaulke

• Management of teams with 45+ people. Responsible for international service transitions, training and development in Portuguese, German and English. • Development, optimization and process design based on ITIL, DevOPS, CoBit, PMBOK, ... • Improvements and definition of trainings based on customer feedback. • Expert Coaching for team members professional evolution. • Process definition for medium and large projects. • Support in business and operations strategy with the German Management Board.

• Lead of the Process Management Team with emphasis in SAP Change Management. • Creation of support worksheets for activity monitoring and optimization. • Moderation and support in Change Management Conferences (BRB, CAB, …) for Change approval. • Elaboration and validation of internal presentations and trainings of processes regarding the SAP Solution Manager (SolMan). • Transition of new services between Germany and Brazil (remotely and in person).

• Change Management transition between Germany and Brazil. • Validation of Change Requests for SAP and Non-SAP Applications. • Change transport release during change approval. • Tests and validation for internal tool and process changes. • Creation and update of internal documentation. • Support and training for support areas to the Change Management and new employees. • Service optimization and creation of support worksheets.

• Art direction / Graphic design. • Tecnical support for sales division. • IT Support.

• International support for the Sales System. • Internal support for ERP Users. • Incident Management • Database support and Data Management. • Conception of internal management solutions. • Support for BI solutions. • Project management support. • Creation and update of internal trainings and presentations. • Support for management trainings.

• Remote and presential support for domestic and business customers. • Computer Maintenance. • Software installation and support. • Sale of IT equipment and supplies. • Support in IT Trainings.