Frank Frost

Berufserfahrung von Frank Frost

• Bis heute 12 Jahre und 4 Monate, seit Feb. 2012

  Quality Manager - EUI

  Orange Business Services - Belgium

  • Promoting quality achievement and performance improvement throughout the project teams • Develop, implement, communicate and maintain the contracts quality controls towards the project team (TEMPO) • Review documentation deliverables towards the contract • Manage and maintain the Continuous Service Improvement Plan (CSIP) and liaising with customer and customers’ auditors and ensuring the execution of corrective action and compliance with contractual specifications • Setting QA compliance objectives

• Bis heute 13 Jahre und 2 Monate, seit Apr. 2011

  Consultant

  Orange Business Services - Belgium

  • Attend regional HP Project Management calls and understand schedule, plan resources internally and with our business partners • Assist HP with the Global Management call and track progress, issues, lessons learnt from regions. • Mentor, coach and facilitate internally and external projects teams • Effectively communicate at all levels with the business, clients and 3rd party agencies globally • Project tasks include collecting data from multiple internal, external and 3rd party sources

• 3 Jahre und 5 Monate, Dez. 2007 - Apr. 2011

  Senior PMO Officer

  Orange Business Services - Belgium

  • Lead support officer responsible for small team • Set-up programme and project libraries/templates across 7 projects • Manage with Sales Team, customers expectations and attend all customer facing project meetings – distribute minute and actions in a timely manner • Compile weekly and monthly customer reports ready for PM review and distribute • Monitor programme controls and lifecycle (individual project and programme plans, risks & issues, changes, quality reviews, financial tracking and doc library

• 1 Jahr und 1 Monat, Dez. 2006 - Dez. 2007

  Project Delivery Officer

  Ajilon Consulting

  • Interface with Adecco & Ajilon Management that link into project • Performance manage against SLAs and report back to UK management and where possible implement changes to processes to increase Best Practice • Manage resource allocation across the site and plan contingencies with the UK • Schedule all reviews with Functional Managers to transfer knowledge and review trends • Set-up stakeholder groups and meetings for Project duration and liaise effectively • Project reporting (RAG Status, Dashboard)