GAURAV MAURYA (Speaks English)
Angestellt, Sr. ITSM Consultant | ServiceNow Expert, Tata Consultancy Services Ltd
Darmstadt, Deutschland
Über mich
13 years of experience in IT Service Management (ITSM), Process Consulting and IT Service Operations for management of End User Computing, Data Center, Business Applications & Network support. Expertise on architecting and implementing IT Service Management (ITSM) solutions based on ITIL best practices in various industries. Experienced in planning, leading discussions with customers, requirements gathering and designing integrated end-to-end solution as per ITSM principles and techniques. Expert in designing and deploying automated workflow solution along with Incident, Problem, Change and Configuration (SACM), Service Request Management and IT business processes. A Techno-Functional consultant with proven ability to establish, run, maintain & improve ServiceNow platform within an organization.
Werdegang
Berufserfahrung von GAURAV MAURYA (Speaks English)
Bis heute 8 Jahre und 3 Monate, seit März 2016
Sr. ITSM Consultant | ServiceNow Expert
Tata Consultancy Services Ltd
Global Account Management for APAC, EMEA, US region & representation of overall Service Management to C-Level.
3 Jahre und 3 Monate, Okt. 2012 - Dez. 2015
IT Service Management Lead
CSC India Pvt Ltd
Functional Team Manager and Process Owner overseeing the daily operations of 15 IT professionals supporting multiple clients and performing Incident, Problem, Change, and Service Request Management.
Worked as a Change Manager for Deutsche Bank UK.
2 Jahre und 6 Monate, Mai 2009 - Okt. 2011
Process Executive
CSAV
As a Process Executive, I worked as L1 associate & Incident Manager.
Ausbildung von GAURAV MAURYA (Speaks English)
2 Monate, Aug. 2009 - Sep. 2009
Computer Science
Integral University (Lucknow)
Sprachen
Englisch
Fließend