Gianluca Civiello
Angestellt, Merchant Risk Operation Supervisor, PayPal
Dublin, Irland
Werdegang
Berufserfahrung von Gianluca Civiello
Bis heute 14 Jahre und 8 Monate, seit Sep. 2009
Merchant Risk Operation Supervisor
PayPal
EU & Australia Risk Operation Management: Assess risk and mitigating company exposure through credit reports, business model analysis and taking in consideration the fraud trends. Satisfy compliance, due diligence and AUP requirements. Be a point of reference and drive policies update and process improvement. Close cooperation with Telesales and in country Business Units (UK, France, Italy, Spain & Australia) to improve customer experience and approval rate running ad hoc projects as required.
1 Jahr und 1 Monat, Sep. 2008 - Sep. 2009
Team Supervisor
Hewlett-Packard
Delivering agreed IT services to HP customers like Procter & Gamble, Nestlè R&D and Total Group.
1 Jahr und 6 Monate, Jan. 2007 - Juni 2008
Team Supervisor
Xerox Europe Ltd
I have been leading the Italian & Spanish technical support teams and worked on the transition to the new outsourced service in Sofia.
Ausbildung von Gianluca Civiello
5 Jahre und 6 Monate, Okt. 2000 - März 2006
Università di Bologna
Sprachen
Englisch
Fließend
Italienisch
Muttersprache
Spanisch
Fließend
Portugiesisch
Grundlagen