Giulia Scotti

• Initiate, manage and roll out b2b CRM strategy and tool including new customer segmentation and sales re-engineering; • Initiate, manage and roll out b2b global partner web portal including online trainings, loyalty program and POS area; • Create new POS assets including 3D animation, demo tools, white papers, manuals and b2b catalogues and brochures; KEY SUCCESS: Proven track of increased customer loyalty due to better communication, training, preparation and segmentation.

CUSTOMER EXPERIENCE MANAGEMENT Specialist EMEA & APAC – •Acquiring several Tier 1 & 2 customers with whom CustVox previously had little to no business relationship; •Establishing relationships with key decision-makers and influencers through strong communication, presentation and interpersonal skills; •Presenting and selling CustVox services and solutions to various sectors mainly Telcos; •Collaborating with our partners in Dubai managing our Asian customers and business development actions in APAC regi

Sales and Business Development Manager @ DealMarket AG Zürich

Holding a pipeline of more than 100 client per quarter. Italian focal point for IBM social media strategy · Understanding of customers’ needs and solution follow up · Working on a business portfolio, dealing with the customers via both traditional and digital channels (video conference, external chat) and also face to face meetings · Active contribution to a Social Selling & Digital strategy project to increase market reach,results and customer loyalty. · Managing target achievem

High profile job including maintenance and subscription renewal support sales, Customer relationship management, admin tasks, marketing campaigns and lead generation and sales forecast, participation to conferences and conference calls with South Region Business Partners. Working closely with my first and second line manager helping both with analysis of South Region’s Business Partners (Italy, Spain, Portugal, Greece, Turkey, Israel), daily presentations and reports.

High Profile project whose aim was to update the Amex Italian database of corporate customers accounts, cards, company beneficial owners, and legal representative in compliance with the AML Italian legislation. Working closely with the Italian team based in Rome. Outbound calling customers. Sending Communications to customers via emails using lotus Notes

PR – Marketing promotions Co-ordinated and participated in many PR & hostess events