Gonzalo Mendez

Berufserfahrung von Gonzalo Mendez

• Bis heute 6 Jahre und 10 Monate, seit Sep. 2017

  Costumer Service Agent

  Sykes Enterprises

  Technical support and costumer service to end users, helping them with issues related to video games consoles, and billing queries.

• 1 Jahr und 6 Monate, Dez. 2016 - Mai 2018

  System engineer / Tech Team Lead

  Cognizant Solutions

  SLA, FLR and AHT Reporting Control; Drafting and implementing action plans to achieve metrics; Preparing and providing training to the team, as well as requesting and organising training (From Tier 2/3 to Tier 1) Giving presentations to ITIs from different units, showing the metrics used; Guiding the personal growth of each agent as well as the growth of the team, sharing my learnings with team members.

• 2 Jahre und 8 Monate, Aug. 2011 - März 2014

  Technical Support Engineer

  Prosegur S.A.

• 1 Jahr und 1 Monat, Aug. 2010 - Aug. 2011

  Technical Support Engineer

  IBM Argentina

• 1 Jahr und 9 Monate, Dez. 2007 - Aug. 2009

  Technical Support Engineer

  Hewlett-Packard Argentina