Graham Hill

Selbstständig, Associate Partner, Strategyn UK

Köln, Deutschland

Fähigkeiten und Kenntnisse

I have worked at the forefront of customer-driven
as an independent consultant and as an interim man
telecoms
automotive
building and aviation industries
and the public sector. My current work is in t
Customer Experience Management
Customer Lifecycle Management
Customer Value Management and Customer Co-creation
an Associate at CACI Customer Solutions Group and
formerly CRMGuru
(www.customerthink.com)
the leading independent CRM portal

Werdegang

Berufserfahrung von Graham Hill

  • Bis heute 16 Jahre und 4 Monate, seit 2008

    Associate Partner

    Strategyn UK

    Client Engagement Director designing, planning, implementing and running major outcome-driven innovation projects for broad range of clients.

  • Bis heute 21 Jahre und 4 Monate, seit 2003

    Customer Value Management Guru

    CustomerThink

    Customer Value Management Guru at CustomerThink providing thought leadership, practical advice to CustomerThink members and content for the CustomerThink portal.

  • 2002 - 2008

    Associate

    CACI Customer Solutions Group

    Client Engagement Manager selling, planning, implementing and running major CRM, CEM & CLM projects for clients such as ERA GSM in Poland, the Royal Bank of Scotland, O2 in the UK, Toyota in Germany and Vodafone in Greece.

  • 2006 - 2007

    Interim Head of CRM

    Toyota Financial Services

    Interim CRM Manager responsible for the design, development, implementation and operational management of all aspects of CRM for Toyota Financial Services in Germany.

  • 1996 - 2002

    Principal

    PricewaterhouseCoopers Management Consulting

    Principal in German Telecoms Practice, and then UK Telecoms and Aviation Practices. Broad range of clients in various industries such as BP Gas in UK, Barclaycard in UK, Lloyds TSB in UK, American Airlines, Singapore Airlines, Lufthansa in Germany, Eircom in Ireland, Telecom Austria, Swisscom, Loyalty Partner in Germany and the UK Govt. Child Support Agency.

  • 1991 - 1996

    Principal

    OASiS Group

    Principal in Telecoms Group.

  • 1987 - 1991

    Senior Consultant

    KPMG Management Consulting

    Senior Consultant in Systems Development Group.

Ausbildung von Graham Hill

  • 1981 - 1984

    Biological Sciences

    University of Edinburgh

  • 1978 - 1981

    Biological Sciences

    Wye College, University of London

Sprachen

  • Deutsch

    -

  • Englisch

    -

Interessen

Doing interests: Mountaineering
photography
reading science fiction
fly fishing
tobogganing Thinking interests: Customer-orientation
neuroscience of experience
social marketing
complexity science
open-business models

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