Heidi Therese Nybö

Me, Norwegian, a marathon runner, based in Germany for the last 22 years To join the elite club of marathon runners, you need to possess a certain set of personality traits; being focused, inspiring, resilient, motivated, social, prepared, persistent and courageous – each matters significantly in determining how fast or far you run and how closely you come to achieving your goals in a race. These characteristics matters also significantly in my professional life and define who I am and what I do Experience as a VM for Global Contact Center Management Mercedes-Benz AG in the support and steering of customer contact centers worldwide. In-depth knowledge of the customer service- and a dynamic automotive industry Experienced in outsourcing in-house CCCs, tendering, awarding of contracts and transfer to line business Experience as customer service specialist - with budget responsibility - for the Daimler AG with profound knowledge and understanding of customer engagement business