Helen Skiba

Incoming Tour Operator based in Copenhagen, Denmark. • Communication between German clients and suppliers in Scandinavia, Baltics and Iceland • Customer and supplier aquisition, negociating rates, creating quotations • Projects: designing city break packages, setting up sustainability certificate for green company profile • Booking hotels, transportations, excursions and guides

Incoming Tour Operator based in Edinburgh, Scotland. • Communication between client and suppliers • Booking excursions, airport transfer movements, tourist guide services, negotiating hotel rates • Creating and organizing itineraries for tour groups • Daily use of reservation system Tourplan

• Handling all internal processes of the Colleague Services Department • Communication between Colleague Services, Human Resources, Maintenance, Security and the Executive members • Accounting procedures (rent deductions, sale, payroll) • Dealing with complaints and seeking for resolutions • Customer Services • Handling telephone and counter inquiries • Experience with HR Manager, Rent Manager and Adaco

Tour Operator und Human Resources