Imanka Amarakoon
Bis 2019, IT Support Specialist, Eureka Technology Partners
Karandeniya, Sri Lanka
Über mich
Experienced Senior Systems Engineer with a Demonstrated History of Working in the Information Technology and Service Industry. Passionate and Skilled in Content Creation, IT Service Management, Customer Communication, Agile Methodologies, Process Improvement, and Escalation Management.
Werdegang
Berufserfahrung von Imanka Amarakoon
Bis heute 4 Jahre und 11 Monate, seit Juli 2019
Senior Systems Engineer
IFS
• Working as a shift leader to make sure that the operations are running smoothly and conducting standup meetings • Mediating and coordinating with other internal teams to handle the escalated issues reported by End Users • Handling L1 and L2 incidents (DocuSign, Citrix, VMware, Office 365, Azure) in IFS Global IT Support Center within the SLA agreements and as per the ITIL best practices • Provide L1 and L2 support for IFS ERP (On-prem & Cloud) application for internal employees
7 Monate, Jan. 2019 - Juli 2019
IT Support Specialist
Eureka Technology Partners
• Managed and maintained Windows Servers (Server Patching, OS Uplifting, Package Installations & Troubleshooting server issues) • Supported more than 1000+ internal employees with PC-related, Server-related, and Application-specific issues. • Maintained the assets management system for PCs, Mobile, and Scanning devices. • As a site responsible person, ensured that all the IT-related infrastructure are running smoothly without having any effect on the production lines
Ausbildung von Imanka Amarakoon
2 Jahre und 1 Monat, Sep. 2020 - Sep. 2022
MBA in Management & Entrepreneurship
IPAC
Strategic Management Corporate Management Digital Media Management Finance International Marketing Commercial Studies Development Management Leadership Management Entrepreneurship and Management Human Resource Management Economic Intelligence
2 Jahre und 1 Monat, Jan. 2018 - Jan. 2020
BSc (Hons), Computer Systems and Networking
University of Greenwich
- Network Security - Network Design and Implementation - Web Application Development - Introduction to Smart Systems - Core Network Technology - Core Enterprise Server Management and Security
Sprachen
Englisch
Muttersprache
sinhala
Fließend