Ionut Daniel Mosoiu

Successfully resolve technical issues from incoming internal or external businesses and end user’s contacts and proactive notification systems. Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications and repairs on current and discontinued products, parts, and options. Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.

Provide technical support in designing and delivering solutions designed to meet customer business requirements, deep understanding of its business requirements. Implementation of Arcsight solution and ensuring continuous support Implementation of HP Data Protector and providing related support. Company’s network administration Company’s servers management Experience with network Fortinet equipments (FortiGate), F5 (BIG-IP) and Barracuda Involvement in hardware implementation projects

TeMIP Support EMEA zone, member of the 24x7 level 1 support team, for European telecommunication customer; OVPI Support EMEA zone, member of the 5x8 level 1 support team, for European telecommunication customer; Part of the OSS team EMEA zone, for integration of new projects to the customer Customer Support- First level of assistance in case of software malfunctioning Infrastructure Support (based on HP Software integration)

Testing and implementation • Configuring equipments (Nortel Switches Family, RADIUS and SAMBA Servers) necessary in the testing/verification process according to the project specifications. • Use of package generators: SmartBit • Testing and verifying the software product by monitoring the project and specifications. • Conceiving new tests not included in the project. • Arranging modifications or other remedies needed

Maintaining servers- E-mail server, SAMBA server, CVS server, WEB server, FTP server Implementation of information delivery applications that allow corporate users to access the data in the warehouse Checks of the systems in order to improve performance and to start recovery actions after system failures Providing user support and training for desktop software including Windows, Linux, Word processing, spreadsheet, e-mail and presentation graphics software.