JENNIFER OVES WEISS

 Set the vision for innovation on the Finance features & functionality  Test and learn in order to deliver new features and improvements  Liaise with key company stakeholders including Senior Management, IT teams and local managers to make sure projects are implemented successfully and their impact on other areas of the business is understood

 Review and assess system opportunities / issues / change requests with Management  Manage ad hoc issues, projects and assignments  Ensure proper communication on all relevant changes/updates  Prepare specific action plans by area for system & training needs

 Conduct monthly ledger reviews with peers  Share responsibility for guiding, coaching and developing the team to ensure the smooth running of this results-orientated department  Enhances inter-departmental/departmental relationships to ensure Area/Departmental alignment

 Drive and monitor daily Credit Control activities (including debtor administration)  Contact customers regarding overdue accounts to settle balances immediately in full  Monitor overdue debtors, identify and action significant collection risk issues and minimize overall DSO

 Be proactive in increasing the number of accounts that pay by Direct Debit  Work closely with credit control department and Hotels department  Monitoring bad payment behavior in order to higher the amount of hotels on Direct Debit

 Audit the quality of CSE emails/telephone calls to Booking.com customers and hotel partners  Measure both successes and developmental areas and provide feedback to the CSE monthly  Coach and mentor CSEs where necessary to aid their performance and identify any opportunities for improvement  Maintain and update quality reports to supply to the Management

 Handling hotel and customer enquiries by phone  Answer e-mails of customers and hotels  Take care of good contacts with hotels in order to secure up to date information  Take care of internal and external contacts  Settle complaints of hotels and customers