Jack Raymond

* Managing a multi-country team. (Spain, UK, Austria, France, Italy, Serbia,US) * Reporting on progress of projects * Maintain a standard for each office* Managing a multi-country team. (Spain, UK, Austria, France, Italy, Serbia,US) * Reporting on progress of projects * Maintain a standard for each office

* 2nd level support * AD/Azure/O365 management * notebook setups (Microsoft/Linux /MAC) * network setups * hardware procurement's * In house support * Office management * application manager * Zscaler/Tanium/JAMF/CrowdStrike

IT Management & Support team -New user setups & configuration -User Exits -End user support for Windows -NAV/CRM/Jira/Confluence support -Orders and procurements of hardware, and equipment -Sophos/Baramundi/SCCM & Sophos Spam Mail -AD administration

-managing and updating TV broadcasts to a new TV network -dealing with multiscreen middleware -deploy new channels -update routing of the old and new channel streams -on going learning of A1

*setting up monitoring on hosts (Nagios, CheckMK,observium) *configuring the OS on servers *upgrading firmware and drivers *plan and work with other teams to get systems and VMs going for production and QA environments. *setup and install of ESXI hosts *network build outs around the world, UK, Canada, Australia, Hong Kong, and more.

*worked with a team around the world for a 24x7 environment *Create and execute end to end service assurance process/ metrics/ reporting programs in full partnership with NOC management. *Define and maintain documentation standards for NOC operations.

*Administers troubleshooting engagement and presents a comprehensive progress report throughout the duration of the process *Works on projects and systems issues of medium to high complexity surrounding network planning, configuration, and optimization

*Level 1 support for network alerts and responsible for escalation as needed *Proactive maintenance of network devices *Diagnose and resolve technical hardware and software issues

*Worked with customers to troubleshoot and resolve call quality issues *Acted as interface between customer and carrier to facilitate repairs for all voice and circuit related issues *Provided high level of technical support to T1 Agents, associates & clients

*Troubleshoot Enterprise customer reported issues *Was a liaison between customers and technical support, product development, sales and field service *Unified Communications, VOIP, and SIP technologies setups

*Support Sales with any Technical questions *Did after support care after the sale *Built out networks for customers *on-site care of networks

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