Jan Mrtvy

Berufserfahrung von Jan Mrtvy

• Bis heute 6 Jahre und 11 Monate, seit Juni 2017

  IT consultant

  Trask Solutions s.r.o.

  Unterstützung vom Skoda Car Connect Projekt im Rahmen des Run Teams. Change Management Prozesserstellung (ITIL), Prozessoptimalisierung und Kommunikation mit involvierten Personen aus Audi und VW. Backup Release Management.

• Bis heute 9 Jahre und 5 Monate, seit Dez. 2014

  Inside Partner Business Manager

  Hewlett Packard Enterprise

  Primary relationship owner with the partner for HPE portfolio. Understand partner market and competition. Evaluate reseller interest in HPE solutions. Define resellers target. Educate partner sales force. Drive HPE Value Proposition and articulating HPE benefits against competitors. Create partner loyalty and drive partner competencies and certification. Ensure Partners are meeting BU Partner Program requirements. Ensure partners are taking advantage of promotions, events & programs.

• 1 Jahr und 6 Monate, Juni 2013 - Nov. 2014

  Euroserv Technician

  HAUSER GmbH Österreich

  Online refrigeration device checking using DFÜ, implementing service interventions and evaluation this interventions. Remote service interventions. Support for service partners and customers (Kaufland, Edeka, Billa, Penny). Creating of processes, service and traffic analysis. Daily communication in team and with customers in German and English language. Experience with INFOR ticket system.

• 1 Jahr und 7 Monate, Nov. 2011 - Mai 2013

  Remote Resolution Engineer

  CSC Computer Sciences

  2nd line IT support, providing advanced support and installations of various applications for German and English speaking users worldwide.

• 2 Jahre und 2 Monate, Sep. 2009 - Okt. 2011

  First Level Supporter

  CSC Computer Sciences

  IT support for German speaking users working for international companies like Textron, Eaton and Motorola.

• 11 Monate, Okt. 2007 - Aug. 2008

  CFS Representative

  FedEx Express

  Customer financial services representative. Invoice adjustment, creating credit notes, duties and tax invoices, managing accounts, duty documentation.