Jasmine Kaur

• Leverage SaaS based product expertise and technical knowledge to delight customers based in EMEA region • Helped in boosting sales by managing campaigns and ensuring customer engagement for a Key Client • Handle customer service requests over ticketing systems like Jira, Slack and handling escalations by clients/internal teams • Drive the on-boarding of customers with Capillary products and sharing analytics, insights and best practices • Reviewing the health of the brands with the account managers

• Chat & Email Process for Problem Resolution of customers based in North America • Provided primary customer support to Retail customers and basic technical support on a wide range of Kindle products • Clarified customer issues by using troubleshooting resolution trees achieving more than 97% CSAT • Awarded 40+ gift cards by Amazon as a part of their Rewards and Recognition program • Assisted in recruitment and on-boarding of new hires and mentored fellow associates to improve their performance

• Completed a few projects related to Logo Design, Letterheads, Business Kits, Digital Text and Images • Used Adobe Photoshop and Adobe Illustrator to create digital images and layouts for use in digital arts • Worked with clients to build corporate brands by designing logos and letterheads for a few start-ups

• Call Quality Assurance for Sales Team for UK based customers • Helped sales and marketing executives by rendering QA checks in Sales, Billing and Customer Retention to improve these processes. Achieved 'Less than 1% error' SLA for consecutive 12 months • Imported, collected, and analyzed the data for the purpose to find out insights and making conclusions • As a part of the Talent Development Team, entrusted with the task of training Interns and hone their skills to achieve the basic Key Result Areas