Jean-Luc Trotzier

Angestellt, After Sales Area Manager, Audi France

Villers Cotterêts, Frankreich

Fähigkeiten und Kenntnisse

Leadership : NSC / Field expertise
able to bring and implement new ideas
Intercultural / social competence: strong communic
Field Monitoring : experienced with processes and

Werdegang

Berufserfahrung von Jean-Luc Trotzier

  • Bis heute 16 Jahre, seit Juli 2008

    After Sales Area Manager

    Audi France

    Support 17 Dealers (north-east) and the importer in all After Sales related issues and assuming of responsibility for market performance in all After Sales measurements, KPI’s. => Service Business, Service Marketing, Customer Satisfaction & "No Repeat Repairs", Standards Compliance, Training, Warranty Management & Technical Support => strong focus on Processes, Customer Satisfaction, Genuine Accessories

  • Bis heute 17 Jahre und 6 Monate, seit Jan. 2007

    After Sales Quality & Standards Manager

    Audi France

    Project Management : mystery shopping, “Audi for Audi” Mobility, ISO / factory audits Rollout and watching over a 1,5 Mio euros service bonus Analysing Customer Satisfaction Survey & initiating corrective actions Direct reporting at AUDI AG

  • 7 Monate, Juni 2006 - Dez. 2006

    Network Development Assistant

    Volkswagen Group France

    - Standards Compliance Follow-up - Development & Coordination of Online Tools regarding Corporate Identity and Corporate Design for following brands: Volkswagen, Skoda, Seat und Volkswagen Commercial Vehicles - Various Reports on the Network Activity in France - Acquisition visits at potential new dealer

  • 4 Jahre und 1 Monat, Jan. 2001 - Jan. 2005

    Marketing Manager

    WTO Angetriebene Präzisionswerkzeuge GmbH

    Responsible for the price and customers database administration Organizing worldwide exhibitions, seminars, trainings Creation & print coordination of catalogues & promotional supports

Ausbildung von Jean-Luc Trotzier

  • 1 Jahr und 1 Monat, Jan. 2006 - Jan. 2007

    Economie et Marketing Distribution Automobile / Automobilwirtschaft, Marketing

    ISCAM Institut Supérieur du Commerce Automobile du Mans

  • 1 Jahr, Okt. 1999 - Sep. 2000

    Commerce International / Außenhandeln

    AFPA Strasbourg

  • 4 Jahre und 9 Monate, Okt. 1994 - Juni 1999

    Histoire, Prépararation Concours Journalisme / Geschichtswissenschaften

    Université Marc Bloch USHS

    Histoire économique et sociale Contemporaine, Histoire de l'Allemagne/ Deutschgeschichte, Wirtschaftsgeschichte, Journalistik

Sprachen

  • Französisch

    Muttersprache

  • Deutsch

    Muttersprache

  • English fluent

    -

  • Norwegian

    -

  • Italian

    -

  • Icelandic basic knowledge

    -

Interessen

Automobile; Allemagne; Médias
Presse et journalisme; Luxe; Société

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