Dipl.-Ing. Jean-Yves Pouvreau

Angestellt, Computer science teacher at the Realschule Elly-Heuss München, Landeshauptstadt München - Referat für Bildung und Sport

München, Deutschland

Über mich

A customer-oriented and accomplished Customer Service leader with over 20 years’ experience working for international tech software companies in SAAS, information security and database space. Highly organised with strong decision-making and problem-solving skills Proven ability to motivate and lead staff in a team environment to achieve company target Outstanding communication skills - translates technical jargon for non-technical staff to ensure clarity and understanding, as well as building effective working relationships Enthusiastic and experienced designer of cross-functional business processes to increase operational transparency and efficiency

Fähigkeiten und Kenntnisse

Outstanding communication skills
Proven ability to motivate and lead staff
Friendly and open personality
Ability to translate technical jargon
Excellent organization
Strong problem solving
Strong decision making
Software as a Service (SaaS)
Information Security
Cloud Computing
Filesharing
Big Data
NoSQL
BPMN
C++
Java
.NET
UNIX
Windows
Enterprise Application Integration
Database Management
Management
Qualitätsmanagement
Support
Kunde

Werdegang

Berufserfahrung von Jean-Yves Pouvreau

  • Bis heute 6 Monate, seit Nov. 2023

    Computer science teacher at the Realschule Elly-Heuss München

    Landeshauptstadt München - Referat für Bildung und Sport

    I have always been passionate about education and very much enjoy spending time with children. After 30 years working in the IT industry, I have decided to challenge myself with a gab year working as a teacher.

  • 1 Jahr und 8 Monate, Dez. 2021 - Juli 2023

    Senior Manager Professional Services and Customer Support

    SHS VIVEON AG

    Lead the Professional Services and Customer Support Team for the SHS Viveon´s RiskSuite software. Forecasted PS and CS revenues on a monthly basis. Coordinated with sales to generate effort and costs estimates in RFP processes as well as for existing customer change requests. Recruited and developed the Professional Services and Customer Support team with full people management responsibility. Acted as Project Management for top customers´ projects.

  • 8 Jahre und 2 Monate, Okt. 2013 - Nov. 2021

    Head of Customer Service (Munich)

    Brainloop AG

    Lead the support organization providing 24/7 support services in three languages (German, English, French) for all Brainloop products for its worldwide based customers. Recruited and developed the1st and 2nd level support teams with full people management responsibility. Fostered strong client ties with top customers. Managed customer escalations on a daily basis. Negotiated contract with 3rd parties. Provided strategic directions for the product roadmap.

  • 7 Jahre und 10 Monate, Dez. 2005 - Sep. 2013

    Director Customer Service (Munich)

    Versant GmbH

    Managed the global support organization (with employees in Germany, the USA and India) for both Versant and FastObjects Database products. Participated actively in Versant's executive committee. Developed support policies and processes. Created support statistics and coordinated bug-fixes with development management.

  • 4 Jahre und 11 Monate, Jan. 2001 - Nov. 2005

    Senior Solutions Architect (Munich)

    Versant GmbH

    Designing and developing architectures for software applications based on No-SQL database technology. Meeting clients face to face. Building close relationships with customers´ technical teams. Developing requirement documentations to meet clients´ expectations. Detailed practical understanding of project processes. Providing feedback for the product roadmap. Modelling with UML 2.0, Rational Software Architect. C++, .NET and Java, UNIX and Windows

  • 1 Jahr und 3 Monate, Okt. 1999 - Dez. 2000

    Sales Engineer (London)

    Versant GmbH

    Assisted prospects during their evaluation of FastObjects (EMEA region without DACH). Implemented proof of concepts. Discussed with customers alternatives and up-selling. Provided Training and Consultancy.

  • 2 Jahre und 11 Monate, Sep. 1996 - Juli 1999

    Team Leader of the QA Team (London)

    Constellar Ltd

    Responsible for the quality of Constellar´s software. Built up a QA team from 2 to 11. Mentored and trained new staff. Developed and implemented a complete QA workflow. Monitored and reported on quality improvement targets to senior management.

  • 2 Jahre, Sep. 1994 - Aug. 1996

    Software Engineer (Hamburg)

    Poet Software GmbH

    Unit-tested kernel modules. Coded (C++) a new framework for test reporting and automation. Identified and analysed performance bottlenecks.

Ausbildung von Jean-Yves Pouvreau

  • 10 Monate, Sep. 1991 - Juni 1992

    Erasmus exchange year (Bachelor of Applied Science - BASc)

    Newcastle University

  • 4 Jahre und 10 Monate, Sep. 1988 - Juni 1993

    Computer Science

    Institut National des Sciences Appliquées (INSA) in Rennes

Sprachen

  • Französisch

    Muttersprache

  • Englisch

    Fließend

  • Deutsch

    Fließend

  • Italienisch

    Grundlagen

  • Spanisch

    Grundlagen

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