Jeread Williams

Identify opportunities to streamline processes, and improve engagement of internal sales tools. Manage all API operations, and incoming datafeed irregularities. Support of all banner advertising initiatives. Reporting of all business financial trends and progress. Frequent use of Salesforce, Looker, NetSuite, DFP, Perfect Audience, and Flow. Led projects between engineering, and product teams aimed at the automation of manual processes, and compilation of information from multiple data bases.

Assisted customers with navigation of our website, telematics device, and mobile app. Collaborated with engineering and operations to improve customer processes; including DMV reporting and cancellations. Frequently used Sugar and Salesforce CRMs. Provided direction in our Tempe expansion office, focused on customer service productivity and efficiency. Partnered with engineering, product, and operations to automate a segment of email campaigns, increasing processing ability.