Jochen Gensar

Leading the Customer Experience Segment of Public Sector (Federal, Defense and Social/Welfare) Germany as Senior Manager, Service Delivery.

Service and Support Managers ensure that Cisco Systems provides comprehensive, effective and, as required, customized support services to key strategic accounts. SSMs are placed on select accounts to improve customer satisfaction by facilitating post-sales support and by leveraging resources to increase product, technology and services absorption into the customer's network.

As Advanced Services Manager, I had a critical role in ensuring high-quality service delivery and customer satisfaction and managed both direct and indirect staff to achieve this aim. The role requires individuals that can balance excellent operational effectiveness with good business acumen. I owned full responsibility for the P&L of my delivery area and had to be effective be able to identify strategies to grow and develop the business by influencing both Product and Service sales teams in my area.

Project Manager, leading large and complex projects in the Service Provider arena. Turn key projects with full project lifecycle responsibility. Product volume up to 800m$ and service volume up 20m$. Achieved PMI/PMP certification in 2002.

Project Manager in Airline, Airports and Travel related customers.

Project Manager in IT projects, specific to IT networks.