Jose Rios

Provided exceptional customer service experience while helping personal and small business clients achieve their financial goals. Consulted with clients and analyze financial products and services that best meet their needs. Developed core knowledge of all products and services and identify educational, sales, and referral opportunities through need based conversations.

Identified new opportunities and business development tactics by partnering with sales managers. Capitalized on the opportunity to cross-sell products and services that will benefit the customer’s needs. Assisted with and processed loan products and services, provided score enhancements, evaluated lending risk, and provided credit counseling.

Planned, designed, and oversaw the construction maintenance of buildings pertaining to new projects. Delegated daily and monthly projects to team members. Evaluated data to determine its compliance with company standards, law regulations, and quality assurance requirements.

Generated business and deepened relationships by selling products and services to potential and existing customers. Analyzed customers finances, to determine loan approval based on financial standing. Provided customers with solutions to inquiries and concerns.

Evaluated customers financial standing for loan approval and real estate commercial investments. Responded to applicants concerns about lending processes. Trained loan staff using financial models for top performing offices.