Kafkas Kilicli

Centro Consultancy is a UK based consultancy company with 18 years of experience in automotive sector now having a new location in Istanbul. We have undertaken Used Car program for premium brands in Turkey and have been running the program since 2008 where I worked earlier in implementation period. I am currently working on market assessment and penetration strategy plan for a North American company.

Executing aftersales campaigns within the region, Localization of global service campaigns, managing aftersales processes within dealer network, Technical assistance for customer complaints, Maximizing parts and accessory sales, developing new profit centers. Responsible from the largest region in the country, generating 40 % of the company’s overall income, Controlling and allocating the local marketing Budget. Managing an average sales volume of 8 million TL monthly.

Responsible for the implementation and supervision of image renewal and brand awareness project under multibrand portfolio consisting of Opel, Chevrolet and Saab brands. Main responsibilities are reconstruction of dealer network, organizing budget for the renewal process, creating online site information through specific software, decision and evaluating of new dealer candidates, dealer consultancy for the brand standards and corporate identity.

• Inspecting / auditing distributor and dealer networks. • Preparing business plans • Preparing performance reports • Inspection of sales, after sales processes and corporate identity. • Reports for long term viability and competitiveness. • Business process analysis. • Customer satisfaction surveys.