Kaisa-Maija Tolonen

- Customer relationship management via phone and e-mail - Order fulfilment process; accepting and processing sales orders, invoicing - Import/export processing, forwarding, documentation and labelling

Wholesale and retail of seasonal produce with a monthly budget of up to 40,000e. Increased sales significantly through effective customer service and customer relationship management.

B2B Software Telemarketing

Introduction to Business Information Systems, Business Applications, Introduction to the German Economic System, Berlin in the Twentieth-Century Literature and Film, International Business Accounting, Operations Management, MNE's in Emerging Markets, Corporate Social Responsibility

E-Business, International Marketing, International HRM, Personal and Business Finance, Business Law, Business Creation and Growth, Business Ideas and Opportunities, Leadership, International Organisations, Work and Organisational Behaviour.

Finnish, English, Swedish, Mathematics, Physics, Business and Management