Karim Shawki

The Sales Solution and technical Manager role adds value to Microsoft by delivering sustainable new business growth across segments. The Sales Manager provides thought leadership and drive to accelerate our transformation to cloud and mobility across the enterprise sales and marketing teams, contributing with the vision and flawless execution of solution sales across workloads/solution areas. This is a people manager role to a team of solution specialist

• Ensure compliance to process and procedures. • Meet (exceed) KPI. • Participate in the recruitment of team members. Carries responsibility for team performance management. • Develop status and performance reports and submit to management for performance tracking. • Act an escalation point in the incident management cycle. • Manage service improvement plan. • Represents CTS team in customer meeting & service reviews. • Participants in the executing of strategy as applied to his/her level.

(Manage 31 Engineer )