Katerina Oikonomidou

Digital Marketing, Branding, Website and Social Media Management, Content creation, Business & Marketing Strategy assistance

Overall Hotel Sales & Corporate Agreements, Marketing & Branding Digital Marketing & Online Content creation, SEO, Website Management, Newsletters & Promotions Guest Experience & Quality Management Event Sales & Management: Conferences, Seminars, Meetings, Weddings, Gala Dinners, Parties, various private Events

Collaboration with the Reservation and Sales & Marketing Departments to ensure maximum guest satisfaction and Revenue & Room Up-selling, while delivering the brand promise. Customer Retention, Service Recovery. Handling guest complaints/inquiries in a professional manner. Room reservations, Availability & Prices Management via Reserve, OTAs, Extranets handling, Front Office procedures using Opera Software, Auditing duties & Rate Monitoring.

Ongoing identification and implementation of the departmental training needs, to ensure consistent delivery of the brand promise.

Weekly Newsletter content creation, Marketing Translation, Proofreading, Editing. Design & printing for in-house outlets material. Sales & Reservations for Festive Events & Packages, including account management, hotel tours (site inspections), follow-up, liaising with Sales & Marketing, Front Office & other hotel departments. Up-selling, Promotions, Guest Database expansion. Communication, Guest Feedback, VIP Customer Service, Guest Satisfaction & Retention, Service Recovery.

Tourism Management & Marketing, Destination Marketing, Tourism Εntrepreneurship and Ιnnovation, Tourism Sustainability, Operational Policy and Strategy for Tourism Businesses & Organizations

Electronic tools in tourism, digital marketing, website design & management. Advertising campaign on Google, Ad creation on Facebook & relevant parameters, monitoring of the corporate website traffic through Google Analytics, revision and update of campaigns depending on the audience's response.