Kristiina Forgber

Complete responsibility for the high KPI performance of the store, the achieving of the set goals and the operational excellence. Controlling of all operational, sales and warehouse processes. Strong connection to the clients with personal responsibility for the VIP clients. Organisation of events in store and cooperation with the management of KaDeWe. Team development and coaching, recruitment of new team members and dealing with all aspects of the hiring process and employee management.

The store manager position by Michael Kors was a great new challenge for me after the long time working in the wholesale. In addition to the operative and strategic tasks of the store manager position I had the complete responsibility of the recruitment and hiring process of the team which I was leading and I was in charge of the on boarding and trainings of all the stores in Germany. I had the chance to develop multiple team members to higher positions and to support them in their growth in the company.

Customer oriented presence; stock analysis and management; motivation and development of the team members; team trainings and development to higher positions; recruitment of new team members; continuous and stable sales performance development, applying visual merchandise and stock presentation techniques; constant communication and cooperation with the central in Vienna in connection with collection choosing, orders and stock quantity planning

Planning and analyzing the store’s sales and development; planning the time budgets and working schedule for the whole store; trainings of the team using the company learning platform; team development and conflict solving; recruiting and participation in the hiring process; store presentation at fashion and media events; communication and cooperation with advertising companies and planning of special events and advertisement for the store

Customer oriented presence; stock analysis and management; motivation and development of the team members; responsibility for the team trainings; creation of a dynamic and positive working atmosphere; continuous and stable sales performance development; applying visual merchandise and stock presentation techniques for pushing up sales; constant communication and cooperation with the central in Vienna in connection with collection choosing, orders and stock quantity planning